SAP Utilities Consultant – Digital Transformation & CX

Accenture PLC; Milwaukee (WI); Hybrid; USD 70.000 - 206.000; Vollzeit

Benefits dieser Stelle

Impactful Projects with Leading Client

Collaborative Work Culture

Competitive Compensation and Benefits

Zusammenfassung

Accenture is seeking a Senior Utility Consultant to lead strategic engagements in energy retail and customer service, with a focus on digital transformation and operational efficiency. You will serve as the primary client contact for executives, guiding multi-disciplinary teams and shaping client outcomes.

The role requires hands-on SAP experience, meter-to-cash expertise, and a track record in customer transformation programs.

Qualifikationen

• Minimum of 3 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery.
• Minimum of 2 years of functional experience in SAP.
• Expertise in Meter to Cash operations, functions, and technologies.
• Expertise in major Customer Transformation and technology implementations (e.g., CIS replacements).
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience).

Aufgaben

• Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies.
• Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client business objectives.
• Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives.
• Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations.
• Lead business development activities by identifying new opportunities, crafting proposals, and representing Accenture’s Utilities practice in sales pursuits.
• Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector.
• Drive team development and growth by mentoring team members and fostering a collaborative, high-performance work
• Travel may be required for this role.

Kenntnisse

Utility industry experience

Customer transformation delivery

Change management

Client engagement

Ausbildung

Bachelor's degree or equivalent

Tools

SAP

Meter to Cash systems

CIS replacements

Jobbeschreibung

Accenture is seeking a Senior Utility Consultant to lead strategic engagements in energy retail and customer service, with a focus on digital transformation and operational efficiency. You will serve as the primary client contact for executives, guiding multi-disciplinary teams and shaping client outcomes.

The role requires hands-on SAP experience, meter-to-cash expertise, and a track record in customer transformation programs.