Customer Service II

Collins Consulting, Inc; Saint Paul (MN); On-site; USD 40,000 - 55,000; Full time

Job summary

Collins Consulting, Inc. seeks a Customer Service Representative II to support customers by processing orders, handling inquiries, and completing service transactions in a fast-paced environment.

This role emphasizes accurate data entry, timely issue resolution, and a professional, customer-focused approach. The ideal candidate will have 3–5 years of experience, proficiency with SAP ERP and Microsoft Office, strong communication skills, and the ability to multitask across multiple systems to

Qualifications

• 3-5 years of customer service or call center experience.
• Experience with SAP ERP or similar ERP systems.
• Proficient with Microsoft Office apps including Outlook, Excel, OneNote.
• Strong typing and data entry skills.
• Ability to multitask and navigate multiple systems.
• Excellent problem-solving with a patient, professional, and customer-focused approach.
• Strong communication skills and empathy.

Responsibilities

• Enter and process customer orders accurately and efficiently.
• Respond to approximately 12-15 inbound customer calls daily.
• Create and process customer returns and related transactions.
• Resolve customer inquiries and concerns while maintaining a positive customer experience.
• Utilize ERP systems and internal tools to manage customer requests and order information.
• Collaborate with internal teams to support customer needs and ensure issue resolution.
• Maintain accurate records and documentation of customer interactions.

Skills

Call Center/Customer ServiceExperience

SAP ERP or Similar SystemExperience

Microsoft Office Suite (Outlook, Excel

Data Entry and Typing Proficiency

Customer Problem Resolution

Strong Communication Skills

Patience, Professionalism, and Empathy

Education

High School Diploma or equivalent

Tools

SAP ERP

Microsoft Office

Job description

Customer Service Representative II

The Customer Service Representative II will support customers by processing orders, handling inbound customer inquiries, and completing various customer service transactions. This role is responsible for entering customer orders accurately, answering approximately 12-15 inbound calls per day, processing returns, and ensuring timely resolution of customer issues. The ideal candidate will possess strong communication skills, attention to detail, and the ability to provide exceptional customer service in a fast-paced environment.

Key Responsibilities:

• Enter and process customer orders accurately and efficiently.
• Respond to approximately 12-15 inbound customer calls daily.
• Create and process customer returns and related transactions.
• Resolve customer inquiries and concerns while maintaining a positive customer experience.
• Utilize ERP systems and internal tools to manage customer requests and order information.
• Collaborate with internal teams to support customer needs and ensure issue resolution.
• Maintain accurate records and documentation of customer interactions.

Required Experience:

• 3-5 years of customer service and/or call center experience.
• Experience working with SAP ERP or similar enterprise resource planning systems.
• Strong proficiency with Microsoft Office applications, including Outlook, Excel, and OneNote.
• Demonstrated ability to multitask and navigate multiple systems simultaneously.
• Strong typing and data entry skills.
• Excellent problem-solving abilities with a patient, professional, and customer-focused approach.

Required Skills:

• Call Center/Customer Service Experience
• SAP ERP or Similar System Experience
• Microsoft Office Suite (Outlook, Excel, OneNote)
• Data Entry and Typing Proficiency
• Customer Problem Resolution
• Strong Communication Skills
• Patience, Professionalism, and Empathy

Preferred Qualifications:

• Prior Call Center experience in a high-volume environment.
• Medical Device industry knowledge or experience.
• Experience supporting customers in a regulated or healthcare-related environment.
• Education: High School Diploma or equivalent required.