Customer Care Specialist II — SAP ERP & Orders

Collins Consulting, Inc; Saint Paul (MN); On-site; USD 40,000 - 55,000; Full time

Job summary

Collins Consulting, Inc. seeks a Customer Service Representative II to support customers by processing orders, handling inquiries, and completing service transactions in a fast-paced environment.

This role emphasizes accurate data entry, timely issue resolution, and a professional, customer-focused approach. The ideal candidate will have 3–5 years of experience, proficiency with SAP ERP and Microsoft Office, strong communication skills, and the ability to multitask across multiple systems to

Qualifications

• 3-5 years of customer service or call center experience.
• Experience with SAP ERP or similar ERP systems.
• Proficient with Microsoft Office apps including Outlook, Excel, OneNote.
• Strong typing and data entry skills.
• Ability to multitask and navigate multiple systems.
• Excellent problem-solving with a patient, professional, and customer-focused approach.
• Strong communication skills and empathy.

Responsibilities

• Enter and process customer orders accurately and efficiently.
• Respond to approximately 12-15 inbound customer calls daily.
• Create and process customer returns and related transactions.
• Resolve customer inquiries and concerns while maintaining a positive customer experience.
• Utilize ERP systems and internal tools to manage customer requests and order information.
• Collaborate with internal teams to support customer needs and ensure issue resolution.
• Maintain accurate records and documentation of customer interactions.

Skills

Call Center/Customer ServiceExperience

SAP ERP or Similar SystemExperience

Microsoft Office Suite (Outlook, Excel

Data Entry and Typing Proficiency

Customer Problem Resolution

Strong Communication Skills

Patience, Professionalism, and Empathy

Education

High School Diploma or equivalent

Tools

SAP ERP

Microsoft Office

Job description

Collins Consulting, Inc. seeks a Customer Service Representative II to support customers by processing orders, handling inquiries, and completing service transactions in a fast-paced environment.

This role emphasizes accurate data entry, timely issue resolution, and a professional, customer-focused approach. The ideal candidate will have 3–5 years of experience, proficiency with SAP ERP and Microsoft Office, strong communication skills, and the ability to multitask across multiple systems to