SAP Payroll Tech Support Consultant II (Hybrid)

Fairygodboss; Alpharetta (GA); Hybrid; USD 85,000 - 120,000; Full time

Job summary

ADP is hiring a GlobalView Client Tech Support Consultant II (SAP Payroll) in Alpharetta, GA. You will provide 2nd level post-live issue resolution within SLA timeframes, including investigation, solution identification, configuration, unit testing and solution documentation.

You will prepare functional specifications and change control requests, test and document changes, and offer guidance on design and configuration of complex SAP solutions for the GlobalView client base.

Qualifications

• Bachelor’s degree in CS/IS/Business Admin or related field with 3–5 years of related experience.
• 3+ years of experience with SAP US Payroll Configuration.
• Experience analyzing the US payroll driver RPCALCU0.
• In-depth understanding of US Payroll Processing Methodology.
• Data mapping from Legacy data to SAP Employee Master data.
• Experience documenting business requirements, process flows and technical specifications.
• Fluency in English (oral and written).

Responsibilities

• Provide 2nd level post-live issue resolution within SLA timeframes.
• Investigate, identify solutions, configure, test and document changes.
• Prepare functional specifications and change control requests.
• Test change controls and provide client guidance and escalation management.
• Serve as SME for connectors (Oracle, Workday) and assist teammates.
• Communicate effectively with clients and manage tickets.

Skills

Client service orientation

Analytical skills

Team collaboration

Communication skills

Education

Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field

Master's degree with 2 years of related experience accepted

Tools

SAP US Payroll Configuration

Siebel

Windows / Excel / Word

Job description

ADP is hiring a GlobalView Client Tech Support Consultant II (SAP Payroll) in Alpharetta, GA. You will provide 2nd level post-live issue resolution within SLA timeframes, including investigation, solution identification, configuration, unit testing and solution documentation.

You will prepare functional specifications and change control requests, test and document changes, and offer guidance on design and configuration of complex SAP solutions for the GlobalView client base.