Client Tech Support Consultant III (SAP Payroll)

Fairygodboss; Alpharetta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Fairygodboss is seeking a Sr SAP HCM Payroll Consultant to join the GlobalView Application Support team. In this role, you'll be responsible for 2nd and 3rd level post-live issue resolution, focusing on SAP Payroll configuration and client consulting.

The ideal candidate will have over 5 years of hands-on experience in SAP Payroll, excellent communication skills, and a bachelor's degree. This position may require up to 10% client travel.

Qualifications

• 5+ years of proven hands-on SAP Payroll configuration in the US.
• SAP certification or equivalent work experience is required.
• Strong understanding of SAP HCM Integration with other products.

Responsibilities

• Analyze support issues logged according to clients' SLA.
• Provide consulting services and perform configuration to resolve client issues.
• Deliver effective client communications via CRM.

Skills

SAP Payroll Configuration

US Payroll Processing

Client Communication

Problem Resolution

Education

Bachelor's Degree

Job description

ADP is hiring a Sr SAP HCM Payroll Consultant (Client Tech Support Consultant III).

Role Objectives

As a member of the GlobalView Application Support team you will be responsible for providing 2nd and 3rd level post-live issue resolution within Service Level Agreement timeframes - specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation.

Responsibilities

• Analyze support issues logged in accordance with clients' SLA.
• Prepare functional specifications and change control requests, including design and configuration details.
• Provide consulting services to client base.
• Perform Configuration and resolve client issues based on the ticketing system/CRM.
• Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise.
• Knowledge of FICA limits, Tax Reporter, SAP Note / BSI TUB updates and Year End activities.
• Ensure client and support center documentation are maintained.
• Deliver effective client communications and ticket management/resolution via CRM.
• Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering.
• Communicate effectively with ADP ancillary services.
• Liaise with Service Delivery Coordinators / Account Management.
• Attend client facing meetings as required.
• Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach.
• Provide mentoring support and guidance to other consultants on areas of expertise.
• Performs other related duties as assigned.
• Up to 10% client travel required.

Technical Skills Needed

• Strong SAP Payroll/HR application experience with knowledge of:
• Enterprise/Personnel Structure
• SAP Payroll Configuration - Rules and schemas, Wage Types, Overpayment Functionality
• Postings to finance
• Excellent understanding of US Payroll Processing Methodology
• SAP HCM Integration with other products and Interfaces will be an added advantage

Qualifications Required

• Bachelor's Degree or its equivalent in education and experience.
• Must have 5+ years of proven hands‑on SAP Payroll configuration / consulting experience in the US and/or Canada.
• SAP certification or equivalent SAP work experience.

PREFERRED QUALIFICATIONS

• Problem Resolution: ability to work systematically and logically to resolve problems, address opportunities and management situation at hand.
• Identify causes, relationships, implications and solutions.
• Demonstrate knowledge and application of key methodologies employed by Application Support Team.
• Business Consulting Skills - provide via professional manner and presentation with the ability to set, manage and satisfy customer expectations through personal involvement or delegation.
• Excellent verbal and written communication skills.
• Client Focused.
• Ability to Mentor and Guide other associates in area of expertise.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.