Client Tech Support Consultant II (SAP Payroll)

Fairygodboss; Alpharetta (GA); Hybrid; USD 85,000 - 120,000; Full time

Job summary

ADP is hiring a GlobalView Client Tech Support Consultant II (SAP Payroll) in Alpharetta, GA. You will provide 2nd level post-live issue resolution within SLA timeframes, including investigation, solution identification, configuration, unit testing and solution documentation.

You will prepare functional specifications and change control requests, test and document changes, and offer guidance on design and configuration of complex SAP solutions for the GlobalView client base.

Qualifications

• Bachelor’s degree in CS/IS/Business Admin or related field with 3–5 years of related experience.
• 3+ years of experience with SAP US Payroll Configuration.
• Experience analyzing the US payroll driver RPCALCU0.
• In-depth understanding of US Payroll Processing Methodology.
• Data mapping from Legacy data to SAP Employee Master data.
• Experience documenting business requirements, process flows and technical specifications.
• Fluency in English (oral and written).

Responsibilities

• Provide 2nd level post-live issue resolution within SLA timeframes.
• Investigate, identify solutions, configure, test and document changes.
• Prepare functional specifications and change control requests.
• Test change controls and provide client guidance and escalation management.
• Serve as SME for connectors (Oracle, Workday) and assist teammates.
• Communicate effectively with clients and manage tickets.

Skills

Client service orientation

Analytical skills

Team collaboration

Communication skills

Education

Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field

Master's degree with 2 years of related experience accepted

Tools

SAP US Payroll Configuration

Siebel

Windows / Excel / Word

Job description

NOTE: The selected applicant for this role will be expected to work within a hybrid work model (3 days per week onsite in the office, 2 days per week from home) in our Alpharetta, GA, office.

ADP is hiring a GlobalView Client Tech Support Consultant II (SAP Payroll). In this position, you will be responsible for providing 2nd level post-live issue resolution within Service Level Agreement (SLA) timeframes – specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation. You will prepare functional specifications and change control requests, including design and configuration details. You will test and document change control requests, provide consulting services to the ADP GlobalView client base and provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise. You will develop and conduct lifecycle mini-project solutions, and deliver effective client communications and ticket management/resolution via Siebel.

Responsibilities

• Ensure that work delivered to the client is defect-free and in compliance.
• Manage client escalations and urgent/critical tickets to provide stellar service to clients.
• Manage/create root cause analyses (RCAs) for highly escalated issues and provide best practices.
• Act as subject matter expert for all the connectors (such as Oracle, Workday) and provide adequate solution to the client.
• Serve as team player and assist all our team members for any technical / non-technical / process / functional-related questions or queries.
• Perform other related duties as assigned.
• Participate as required in cross regional activities, workshops etc. aiming at sharing and improving on current processes and practices.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field of study plus 3-5 years of related experience required. A Master's degree with 2 years of related experience is also accepted.
• 3+ years of experience with SAP US Payroll Configuration.
• Experience analyzing the US payroll driver RPCALCU0.
• In-depth understanding and knowledge of US Payroll Processing Methodology.
• Data mapping expertise from Legacy data to SAP Employee Master data.
• Experience with creating documentation including business requirements, process flow and functional/technical specifications.
• Modification of pay slips using form editor.
• Experience with writing custom payroll calculation rules and updating the payroll schema to cater the business needs.
• Fluency in English (oral and written).

Preferred Qualifications

• SAP HCM Payroll certification with ERP 6.0 preferred.
• Strong client service orientation.
• Good analytical skills.
• Ability to work in a team environment.
• Excellent verbal and written communication skills.
• Strong initiative and enthusiasm.
• PC literate (Windows, Excel, Word).
• Very good understanding of ADP applications, payroll procedures.
• Knowledge of ADP Interfaces and Connectors Preferred.

Diversity, Equity, Inclusion & Equal Employment Opportunity

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectionate or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.