SAP OTC Contractor

Charter Global; St. Louis (MO); Hybrid; USD 83,000 - 124,000; Full time

Job summary

Charter Global is seeking an experienced SAP OTC Contractor to supply functional and techno-functional expertise across SAP S/4HANA Order to Cash within an AMS and enhancement delivery model under RISE Private Cloud. The role involves end-to-end OTC coverage including pricing, deliveries, billing, and master data coordination.

Responsibilities include incident and problem management via ServiceNow, handling OTC service requests, and delivering minor enhancements (up to 40 hours) while supporting

Qualifications

• Experience as SAP OTC contractor with S/4HANA OTC processes.
• Familiar with AMS support and incident resolution workflows.
• Knowledge of integration touchpoints with FI, EWM/TM, Tax, CPI.

Responsibilities

• Provide L2/L3 OTC incident management via ServiceNow.
• Handle service requests for OTC scope and minor configurations.
• Analyze, design and implement minor enhancements (≤40 h).
• Support operational projects, cutover, and hypercare.
• Document designs, coordinate changes, and enable knowledge transfer.

Skills

SAP OTC

S/4HANA OTC

AMS support

ServiceNow

ABAP coordination

Tools

ServiceNow

ABAP

Job description

Job Title: SAP OTC Contractor

Duration: 12 months+ contract

Location & Work Arrangement:

• Work Model: Remote, 1 week every month onsite with client in St. Louis, MO
• Travel Required: First week in St. Louis, one week each month in St. Louis (only considered travel if contractor is in San Antonio)
• Hours per week: 40

Contract Duration:

• Duration: 1 year, with strong likelihood of extension; since project is 5 years

Role Summary

We are seeking an experienced SAP OTC Contractor to provide subject matter expertise.

The SAP OTC Contractor will provide functional and techno functional support across SAP S/4HANA Order to Cash processes within an AMS and enhancement delivery model, supporting the client's SAP landscape under RISE Private Cloud.

1.1 In Scope Functional Areas

The contractor will support the following SAP OTC components end to end:

• Sales Order Management
• Pricing & Conditions
• ATP / Availability Check
• Deliveries & Goods Issue
• Billing (Invoices, Credit/Debit Memos)
• Output Management (billing/email/print)
• Customer Master & Partner Determination
• Credit Management (FSCM integration coordination)
• Integration touchpoints with:
  • FI (AR, posting)
  • EWM / TM (delivery execution)
  • Tax (Vertex functional coordination)
  • CPI interfaces (coordination)

2. Application Maintenance (AMS) Responsibilities

2.1 Incident & Problem Management (L2 / L3 Support)

• Analyze, triage, and resolve OTC related incidents logged via ServiceNow
• Validate incident priority classification (P1 P4) and reclassify if required
• Provide root cause analysis (RCA) for recurring or high severity issues
• Implement configuration fixes or coordinate ABAP changes where required
• Provide functional guidance for reproducing issues in non production systems
• Support emergency (unscheduled) releases for Priority 1 incidents
• Ensure fixes align with Approved Client Specifications and Clean Core principles

Examples of incidents:

• Sales orders blocked due to pricing / credit
• Billing output failures (email/print)
• Delivery / billing status mismatches
• ATP or scheduling line issues
• Integration failures impacting OTC processing

2.2 Service Requests

• Support OTC service requests such as:
  • Pricing condition updates (if approved)
  • Output determination updates
  • Document type / item category adjustments (within scope)
  • Minor configuration changes aligned with approved design

• Ensure requests follow IT Change and approval processes

2.3 Minor Enhancements ( 40 hours per enhancement)

• Analyze and estimate minor OTC enhancements
• Update functional specifications and configuration rationale
• Configure, test, and validate enhancements in non production systems
• Support SIT / UAT cycles with business users
• Prepare release notes and deployment readiness inputs

3. Operational Project & Enhancement Support

The contractor may support operational projects or major enhancements as part of planned initiatives (e.g., plant onboarding, process extensions), subject to approved scope and capacity.

Responsibilities include:

• Requirement clarification & functional design for OTC scope
• Configuration and integration coordination
• Testing support (SIT / UAT)
• Cutover and hypercare support

Documentation and knowledge transfer.