SAP OTC Consultant

Charter Global; United States; Hybrid; USD 90,000 - 152,000; Part time

Job summary

Charter Global seeks an experienced SAP OTC Contractor to provide functional and techno-functional support across SAP S/4HANA Order-to-Cash processes within an AMS delivery model. This remote role requires onsite visits to St. Louis, MO or San Antonio, TX and involves collaboration with FI, EWM/TM, and tax interfaces as part of a multi-year project. Candidates should coordinate with ABAP teams and manage incident resolution in ServiceNow.

Qualifications

• Expertise in SAP OTC within SAP S/4HANA environments.
• Experience with AMS and incident management in SAP landscapes.
• Knowledge of ServiceNow for incident logging and tracking.
• Ability to coordinate ABAP changes and functional designs.
• Familiarity with Vertex tax integration and CPI interfaces.

Responsibilities

• Provide L2/L3 OTC incident triage and resolution.
• Perform RCA for recurring/high-severity issues and drive fixes.
• Coordinate ABAP changes with development teams and functional design.
• Support SIT/UAT cycles and prepare release notes.
• Ensure changes align with Approved Client Specifications and Clean Core principles.

Skills

SAP OTC

SAP S/4HANA

Order-to-Cash

AMS

ServiceNow

RCA

ABAP changes

Tools

Vertex

CPI interfaces

ABAP

Job description

Location: Remote/St. Louis, MO or San Antonio, TX

Duration: 12-24+ Months

Location & Work Arrangement:

• Location: St. Louis or San Antonio only
• Work Model: Remote, 1 week every month onsite with client in St. Louis
• Travel Required: First week in St. Louis, one week each month in St. Louis (only considered travel if contractor is in San Antonio)

This role requires a work authorization of US Citizens or GC holders ONLY

Contract Duration:

• Duration: 1 year, with strong likelihood of extension; since project is 5 years

Role Summary

We are seeking an experienced SAP OTC Contractor to provide subject matter expertise.

he SAP OTC Contractor will provide functional and techno-functional support across SAP S/4HANA Order-to-Cash processes within an AMS and enhancement delivery model, supporting the client's SAP landscape under RISE Private Cloud.

1.1 In-Scope Functional Areas

The contractor will support the following SAP OTC components end-to-end:

• Pricing & Conditions
• ATP / Availability Check
• Deliveries & Goods Issue
• Billing (Invoices, Credit/Debit Memos)
• Output Management (billing/email/print)
• Credit Management (FSCM integration - coordination)
• Integration touchpoints with:
• FI (AR, posting)
• EWM / TM (delivery execution)
• Tax (Vertex - functional coordination)
• CPI interfaces (coordination)

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2. Application Maintenance (AMS) Responsibilities

2.1 Incident & Problem Management (L2 / L3 Support)

• Analyze, triage, and resolve OTC-related incidents logged via ServiceNow
• Validate incident priority classification (P1-P4) and reclassify if required
• Provide root cause analysis (RCA) for recurring or high-severity issues
• Implement configuration fixes or coordinate ABAP changes where required
• Provide functional guidance for reproducing issues in non‑production systems
• Support emergency (unscheduled) releases for Priority 1 incidents
• Ensure fixes align with Approved Client Specifications and Clean Core principles

Examples of incidents:

• Sales orders blocked due to pricing / credit
• Delivery / billing status mismatches
• ATP or scheduling line issues

2.2 Service Requests

• Support OTC service requests such as:
• Pricing condition updates (if approved)
• Document type / item category adjustments (within scope)
• Minor configuration changes aligned with approved design
• Ensure requests follow IT Change and approval processes
• Analyze and estimate minor OTC enhancements
• Update functional specifications and configuration rationale
• Configure, test, and validate enhancements in non‑production systems
• Support SIT / UAT cycles with business users
• Prepare release notes and deployment readiness inputs

3. Operational Project & Enhancement Support

The contractor may support operational projects or major enhancements as part of planned initiatives (e.g., plant onboarding, process extensions), subject to approved scope and capacity.

Responsibilities include:

• Configuration and integration coordination