SAP OTC Contractor

Charter Global; United States; Hybrid; USD 117,096,000 - 158,424,000; Full time

Job summary

Charter Global seeks an experienced SAP OTC Contractor to deliver functional and techno-functional support across SAP S/4HANA Order to Cash. The role operates in an AMS delivery model, with remote work and one week per month onsite in St. Louis, MO.

Responsibilities include incident management, enhancements, and integration coordination within a complex SAP landscape under RISE Private Cloud. The candidate will work across Sales Order Management, Billing, and Credit Management, coordinating with

Qualifications

• Experience with SAP OTC processes and S/4HANA Order to Cash.
• Ability to triage incidents in ServiceNow and provide RCA.
• Functional and techno-functional delivery in AMS/Evolution projects.
• Coordinate ABAP changes and configuration fixes as needed.

Responsibilities

• Provide L2/L3 OTC support and incident resolution.
• Support service requests and minor enhancements within scope.
• Coordinate with AMS teams and client SME for releases and cutovers.
• Ensure alignment with design documents and Clean Core principles.
• Document knowledge transfer and runbooks.

Skills

SAP OTC expertise

OTC domain knowledge

Incident & problem management

RCA experience

Tools

SAP S/4HANA

ServiceNow

ABAP changes

CPI interfaces

Job description

Job Title

SAP OTC Contractor

Duration

12 months+ contract

Location & Work Arrangement

• Work Model: Remote, 1 week every month onsite with client in St. Louis, MO
• Travel Required: First week in St. Louis, one week each month in St. Louis (only considered travel if contractor is in San Antonio)
• Hours per week: 40

Contract Duration

• Duration: 1 year, with strong likelihood of extension; since project is 5 years

Role Summary

We are seeking an experienced SAP OTC Contractor to provide subject matter expertise.

The SAP OTC Contractor will provide functional and techno functional support across SAP S/4HANA Order to Cash processes within an AMS and enhancement delivery model, supporting the client's SAP landscape under RISE Private Cloud.

1.1 In Scope Functional Areas

• Sales Order Management
• Pricing & Conditions
• ATP / Availability Check
• Deliveries & Goods Issue
• Billing (Invoices, Credit/Debit Memos)
• Output Management (billing/email/print)
• Customer Master & Partner Determination
• Credit Management (FSCM integration coordination)
• Integration touchpoints with:
• FI (AR, posting)
• EWM / TM (delivery execution)
• Tax (Vertex functional coordination)
• CPI interfaces (coordination)

Application Maintenance (AMS) Responsibilities

2.1 Incident & Problem Management (L2 / L3 Support)

• Analyze, triage, and resolve OTC related incidents logged via ServiceNow
• Validate incident priority classification (P1 P4) and reclassify if required
• Provide root cause analysis (RCA) for recurring or high severity issues
• Implement configuration fixes or coordinate ABAP changes where required
• Provide functional guidance for reproducing issues in non production systems
• Support emergency (unscheduled) releases for Priority 1 incidents
• Ensure fixes align with Approved Client Specifications and Clean Core principles

Examples Of Incidents

• Sales orders blocked due to pricing / credit
• Billing output failures (email/print)
• Delivery / billing status mismatchesATP or scheduling line issues
• Integration failures impacting OTC processing

2.2 Service Requests

Support OTC service requests such as:

• Pricing condition updates (if approved)
• Output determination updates
• Document type / item category adjustments (within scope)
• Minor configuration changes aligned with approved design
• Ensure requests follow IT Change and approval processes

2.3 Minor Enhancements ( 40 hours per enhancement)

• Analyze and estimate minor OTC enhancements
• Update functional specifications and configuration rationale
• Configure, test, and validate enhancements in non production systems
• Support SIT / UAT cycles with business users
• Prepare release notes and deployment readiness inputs
• Operational Project & Enhancement Support

The contractor may support operational projects or major enhancements as part of planned initiatives (e.g., plant onboarding, process extensions), subject to approved scope and capacity.

Responsibilities Include

• Requirement clarification & functional design for OTC scope
• Configuration and integration coordination
• Testing support (SIT / UAT)
• Cutover and hypercare support

Documentation and knowledge transfer.