SAP & ERP Operations Support Specialist

Xylem; Village of East Syracuse (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

Xylem is seeking a proactive team member in New York to support customer order processes, documentation, and contract-related tasks. You’ll handle non-routine issues, help develop training materials, and collaborate with internal and external customers while potentially providing on-site service center support.

The role emphasizes accurate order entry, invoice processing, and adherence to DOA policies, with opportunities to grow in SAP-based workflows within a global water technology company.

Qualifications

• High school diploma or equivalent plus 2 years of applicable work experience or Bachelor’s degree with demonstrated capability in comparable work.
• Experience with customer processes, order entry, and contract management is preferred.
• Strong communication and collaboration across internal/external teams required.

Responsibilities

• Create and maintain a safe working environment and culture within the organization.
• Take care of internal and external customer needs and expectations.
• Demonstrates high impact culture through innovation, accountability and empowerment.
• Must be able to function in a team environment; usually works with direct supervision but can work independently.
• Task execution for area of responsibility up to levels defined in Xylem’s DOA policy.

Skills

Interdepartmental communication

Autonomy with limited guidance

Cross-disciplinary collaboration

Strong organizational skills

General business concepts

Strong communication skills

MS Office (Outlook, Word, Excel, Power

ERP fluency

MS Field Service / MS CRM

Data Analytics familiarity

Education

High school diploma or equivalent

Bachelor’s degree

Tools

MS Field Service

MS CRM

Job description

Xylem is seeking a proactive team member in New York to support customer order processes, documentation, and contract-related tasks. You’ll handle non-routine issues, help develop training materials, and collaborate with internal and external customers while potentially providing on-site service center support.

The role emphasizes accurate order entry, invoice processing, and adherence to DOA policies, with opportunities to grow in SAP-based workflows within a global water technology company.