Technical Customer Support Specialist

Xylem; Morton Grove (IL); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Paid time off

Parental leave

Tuition reimbursement

Job summary

Join Xylem's Americas Commercial Team in Morton Grove, IL, as a Technical Customer Service Representative. This role focuses on accurate order processing, inquiries, and coordination with internal departments to ensure smooth customer interactions.

Ideal candidates bring 3+ years of technical customer service, ERP/CRM experience (SAP or Salesforce), strong communication, and a proactive, detail-focused approach to meet delivery needs and maintain order accuracy.

Qualifications

• 3+ years of customer service experience in a technical product line (B2B preferred).
• Two years of college or technical schooling, or five years in a technical position.
• Proficiency in Microsoft Office
• Experience in an ERP or CRM system, SAP or salesforce preferred
• Strong customer advocacy skills.
• Technical aptitude and solid math skills.
• Ability to work independently and self-motivate.
• Adaptability to a fast-paced environment.
• Proficiency in a second language is a plus.
• Commitment to teamwork, professionalism, and excellent customer service.
• Ability to manage multiple tasks and prioritize effectively.
• Strong business acumen, organizational skills, time management, and attention to detail.

Responsibilities

• Receive and accurately process customer orders.
• Verify and edit customer orders for completeness.
• Enter orders in LN, eLogia, and ESP-REP systems.
• Address customer inquiries and resolve issues related to delivery, complaints, and product availability.
• Maintain an accurate customer order database.
• Generate inter-departmental inquiries for product availability and expedite requests.
• Evaluate stock availability against shipping schedules.
• Perform other duties as assigned by the Customer Service Supervisor or Manager.

Skills

Customer service

B2B experience

Microsoft Office

ERP/CRM experience

Customer advocacy

Technical aptitude

Time management

Multitasking

Second language (plus)

Education

Two years college/technical schooling or five years in technical position

Tools

SAP

Salesforce

Job description

Join Xylem's Americas Commercial Team in Morton Grove, IL, as a Technical Customer Service Representative. This role focuses on accurate order processing, inquiries, and coordination with internal departments to ensure smooth customer interactions.

Ideal candidates bring 3+ years of technical customer service, ERP/CRM experience (SAP or Salesforce), strong communication, and a proactive, detail-focused approach to meet delivery needs and maintain order accuracy.