Customer Support & Order Specialist

YSI Inc.; Mokena, Northern (IL, KY); Hybrid; USD 33,000 - 37,000; Full time

Benefits offered by this job

Generous PTO and holidays

Retirement savings plan (401k)

Health, dental, vision insurance

Tuition Reimbursement

Wellness Program

Employee Discount Program

Parental leave

Job summary

Xylem Inc. is hiring a Customer Support Specialist in Mokena, IL for hybrid, full-time engagement. The role focuses on order processing, quoting, and overall sales support while delivering legendary customer service.

The position emphasizes collaboration with cross-functional teams and customers to ensure accurate orders and timely invoicing. The role requires 1+ year in order management and strong MS Office skills; experience with Salesforce, SCPQ, and SAP S/4HANA is preferred.

Qualifications

• High School Diploma or equivalent.
• 1+ years of experience with order management or account management.
• Mechanical background preferred.
• Customer Service experience required.
• Experience with billing, invoicing, quoting or related activities.
• Experience supporting a sales team preferred.
• Ability to work with diverse workforce in a matrixed org.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Process orders for products/services; from quick ship to complex orders.
• Provide timely order status updates and coordinate with other departments.
• Investigate and resolve billing disputes with A/R as needed.
• Provide price & availability, formal quotations and post-order support.

Skills

Order management

Customer service

Billing

Sales support

Microsoft Office

Salesforce

AS 400

SCPQ tools

Team collaboration

Education

High School Diploma

Tools

Salesforce.com CRM

AS 400

SCPQ (Configure Price Quote)

SAP S/4HANA

Job description

Xylem Inc. is hiring a Customer Support Specialist in Mokena, IL for hybrid, full-time engagement. The role focuses on order processing, quoting, and overall sales support while delivering legendary customer service.

The position emphasizes collaboration with cross-functional teams and customers to ensure accurate orders and timely invoicing. The role requires 1+ year in order management and strong MS Office skills; experience with Salesforce, SCPQ, and SAP S/4HANA is preferred.