SAP ERCS Leader - Utilities & Digital Transformation

Accenture; Irving (TX); On-site; USD 94,000 - 294,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Long-term disability coverage

401(k) plan

Job summary

Accenture is seeking a senior utilities consulting professional to lead strategic engagements in energy retail and customer service. You will drive digital transformation, improve customer experience, and guide large projects from design to delivery.

Requirements include 5+ years in the utility sector, SAP experience, and strong change management skills. The role involves travel up to 100% and collaboration with senior executives to deliver measurable business impact.

Qualifications

• Minimum of 5 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery.
• Minimum of 3 years of functional experience in/with SAP.
• Expertise in Meter to Cash operations, functions, and technologies.
• Expertise in major Customer Transformation and technology implementations (e.g., CIS replacements).
• Bachelor's degree or equivalent work experience (minimum 12 years; if Associate’s Degree, minimum 6 years).

Responsibilities

• Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies.
• Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client business objectives.
• Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives.
• Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations.
• Lead business development activities by identifying new opportunities, crafting proposals, and representing Accenture’s Utilities practice in sales pursuits.
• Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector.
• Drive team development and growth by mentoring team members and fostering a collaborative, high-performance work environment with travel 25%-100% as needed.

Skills

Utility industry experience

SAP

Meter to Cash

Customer Transformation

Change management

Education

Bachelor's degree or equivalent

Tools

SAP

Job description

Accenture is seeking a senior utilities consulting professional to lead strategic engagements in energy retail and customer service. You will drive digital transformation, improve customer experience, and guide large projects from design to delivery.

Requirements include 5+ years in the utility sector, SAP experience, and strong change management skills. The role involves travel up to 100% and collaboration with senior executives to deliver measurable business impact.