SAP Delivery Leader: Global Ops & Service Delivery

EY; Milwaukee (WI); Hybrid; USD 139,000 - 255,000; Full time

Benefits offered by this job

Hybrid work model

Total rewards

Job summary

EY is seeking a Senior SAP Delivery Manager to lead SAP operations and managed services, coordinating across onshore, nearshore, and offshore teams to deliver reliable support and value to clients. The role demands deep SAP expertise and strong leadership to align IT services with business outcomes in a dynamic environment.

This position offers a hybrid model, extensive collaboration with clients, and opportunities to drive continuous improvement through automation and ITIL-driven processes.

Qualifications

• A Bachelor’s degree (4-year degree).
• Typically, no less than 5–7 years of relevant experience in SAP Operations, running SAP projects, or both.
• Expertise in Application Management is essential.
• Demonstrated experience in SAP Managed Services or AMS operating models.
• Knowledgeable of Agile terminology and Agile methods.
• Strong customer orientation and experience in Customer Support Operations are required.
• A solid understanding of Data Delivery and Management is necessary.
• Proficiency in Stakeholder Management is important.
• Familiarity with Technology Ecosystem Operations is crucial.
• Experience in Technology Service Management is necessary.
• Strong Troubleshooting and Triage skills are expected.
• Excellence in Building and Managing Relationships is essential.
• The ability to establish Client Trust and Value is crucial.
• Strong communication skills, particularly in Communicating With Impact, are required.
• Digital Fluency is a key requirement for this role.
• Emotional Agility is important for navigating complex situations.
• Proficiency in Hybrid Collaboration is valued.
• Strong Complex Problem-Solving abilities are essential.
• Critical Thinking skills are necessary for success in this role.
• A focus on Driving Outcomes is required.
• Learning Agility to adapt to new challenges is important.

Responsibilities

• Delivering quality support and resolving issues within key business processes.
• Providing hands-on SAP functional leadership and issue resolution within one primary domain (Finance & Controlling, Supply Chain Management, Procurement, or Order-to-Cash).
• Contributing to initiatives that drive continuous improvement and standardization.
• Ensuring adherence to service level agreements and operational level agreements established by service delivery.
• Leading and managing cross‑location SAP delivery teams across onshore, nearshore, and offshore resources, ensuring effective utilization, engagement, and performance management.
• Serving as an escalation point for complex functional and operational issues, driving root cause analysis and sustainable solutions.
• Partnering closely with client stakeholders to align SAP operations with business outcomes and value realization.
• Travel to client sites as needed.

Skills

SAP ERP

SAP delivery leadership

Delivery management

Offshore delivery

Stakeholder management

ITIL

Team leadership

Communication skills

Problem solving

Hybrid collaboration

SAP S/4HANA

Root cause analysis

Education

Bachelor’s degree

Tools

Automation tools

Job description

EY is seeking a Senior SAP Delivery Manager to lead SAP operations and managed services, coordinating across onshore, nearshore, and offshore teams to deliver reliable support and value to clients. The role demands deep SAP expertise and strong leadership to align IT services with business outcomes in a dynamic environment.

This position offers a hybrid model, extensive collaboration with clients, and opportunities to drive continuous improvement through automation and ITIL-driven processes.