SAP Delivery Lead — Global Ops & Services

EY; New York (NY); Hybrid; USD 167,000 - 290,000; Full time

Benefits offered by this job

Hybrid work model

Total Rewards package

Paid time off

Job summary

EY is hiring for a SAP Delivery Manager to lead SAP operations, manage teams across onshore, nearshore and offshore, and drive continuous improvement and automation. The role requires deep SAP expertise, strong leadership, and a focus on delivering value to clients in a hybrid working environment.

You will oversee post-transition support, ensure successful deployments, and collaborate with client stakeholders to align SAP operations with business outcomes, while leveraging ITIL processes and

Qualifications

• Bachelors degree (4-year degree).
• Typically 5 years of SAP Operations experience.
• Expertise in Application Management is essential.
• Demonstrated experience in SAP Managed Services or AMS models.
• Knowledgeable of Agile terminology and methods.
• Strong customer orientation in Customer Support Operations are required.
• Solid understanding of Data Delivery and Management is necessary.
• Proficiency in Stakeholder Management is important.
• Familiarity with Technology Ecosystem Operations is crucial.
• Experience in Technology Service Management is necessary.

Responsibilities

• Deliver quality SAP support and resolve issues within key business processes.
• Provide hands-on SAP functional leadership in one primary domain (FICO, SCM, Procurement, or OTC).
• Lead cross-location SAP delivery teams across onshore, nearshore, and offshore resources.
• Serve as an escalation point for complex issues and drive root cause analysis.
• Partner with client stakeholders to align SAP operations with business outcomes and value realization.

Skills

SAP

Delivery management

People management

Offshore delivery

ITIL

Communication

Analytical thinking

Education

Bachelors degree

Tools

S/4HANA

RISE

GROW

Job description

EY is hiring for a SAP Delivery Manager to lead SAP operations, manage teams across onshore, nearshore and offshore, and drive continuous improvement and automation. The role requires deep SAP expertise, strong leadership, and a focus on delivering value to clients in a hybrid working environment.

You will oversee post-transition support, ensure successful deployments, and collaborate with client stakeholders to align SAP operations with business outcomes, while leveraging ITIL processes and