SAP Customer Service & Order Coordinator

Stahl; Apex (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Stahl USA, based in Apex, NC, seeks a Customer Service Officer to manage direct communication with customers and internal teams. You will process orders, coordinate shipments and pickups, and prepare invoicing with minimal supervision.

Responsibilities include entering orders, verifying accuracy, obtaining certificates, and generating reports. SAP and MS Office proficiency are required, along with excellent communication and independence.

Qualifications

• High school diploma or equivalent required.
• SAP experience is required.
• Proficiency in Microsoft Office applications.
• Ability to navigate and process web-based systems.
• Strong attention to detail and ability to work independently.
• Excellent communication skills and ability to collaborate effectively with co-workers and other departments.

Responsibilities

• Receive and process customer orders, messages, and price requests.
• Enter all customer orders into the system accurately.
• Print, edit, and reconcile orders to ensure accuracy.
• Obtain certificates of analysis and technical data sheets; distribute via email or fax.
• Complete price request forms and forward to appropriate personnel.
• Check product availability and keep customers informed of status.
• Follow up on orders with shipping and customers.
• Handle customer inquiries and complaints; submit complaint forms as needed.
• Generate reports including open orders, bookings, late shipments, and backorders.
• Update weekly, monthly, and service-level reports.
• Perform daily billing and issue debits and credits.
• Maintain customer price files.
• Coordinate and schedule customer warehouse pickups with outside warehouses, customers, and salespeople.

Skills

Customer service

Order entry

Communication

Independence

Education

High school diploma or equivalent

Tools

SAP

Microsoft Office

Job description

Stahl USA, based in Apex, NC, seeks a Customer Service Officer to manage direct communication with customers and internal teams. You will process orders, coordinate shipments and pickups, and prepare invoicing with minimal supervision.

Responsibilities include entering orders, verifying accuracy, obtaining certificates, and generating reports. SAP and MS Office proficiency are required, along with excellent communication and independence.