SAP-Powered Customer Service & Order Coordinator

Stahl; Calhoun (GA); On-site; USD 38,000 - 56,000; Full time

Job summary

Stahl USA seeks a Customer Service Officer in Calhoun, GA to manage direct communication with customers and internal Stahl teams. You will process orders, coordinate shipments and invoicing, and interact with outside warehouses and sales representatives.

The role requires a high school diploma and SAP experience, plus proficiency in Microsoft Office and web-based systems. Strong attention to detail and the ability to work independently are essential.

Qualifications

• High school diploma or equivalent.
• SAP experience required.
• Proficiency with Microsoft Office applications.
• Ability to navigate and process web-based systems.
• Strong attention to detail and ability to work independently.
• Excellent communication and collaboration with other departments.

Responsibilities

• Receive and process customer orders and messages.
• Enter all orders into the system accurately.
• Print, edit, and reconcile orders for accuracy.
• Obtain certificates of analysis and technical data sheets; distribute via email or fax.
• Complete price request forms and forward to the appropriate personnel.
• Check product availability and update customers on status.
• Coordinate and schedule customer warehouse pickups with outside warehouses, customers, and salespeople.
• Generate reports on open orders, bookings, late shipments, and backorders; update weekly/monthly service-level reports.
• Perform daily billing and issue debits and credits.
• Maintain customer price files.

Skills

Communication

Attention to detail

Independent work

Collaboration

Customer service

Education

High school diploma

Tools

SAP

Microsoft Office

Web-based systems

Job description

Stahl USA seeks a Customer Service Officer in Calhoun, GA to manage direct communication with customers and internal Stahl teams. You will process orders, coordinate shipments and invoicing, and interact with outside warehouses and sales representatives.

The role requires a high school diploma and SAP experience, plus proficiency in Microsoft Office and web-based systems. Strong attention to detail and the ability to work independently are essential.