Customer Service Officer

Stahl; Calhoun (GA); On-site; USD 38,000 - 56,000; Full time

Job summary

Stahl USA seeks a Customer Service Officer in Calhoun, GA to manage direct communication with customers and internal Stahl teams. You will process orders, coordinate shipments and invoicing, and interact with outside warehouses and sales representatives.

The role requires a high school diploma and SAP experience, plus proficiency in Microsoft Office and web-based systems. Strong attention to detail and the ability to work independently are essential.

Qualifications

• High school diploma or equivalent.
• SAP experience required.
• Proficiency with Microsoft Office applications.
• Ability to navigate and process web-based systems.
• Strong attention to detail and ability to work independently.
• Excellent communication and collaboration with other departments.

Responsibilities

• Receive and process customer orders and messages.
• Enter all orders into the system accurately.
• Print, edit, and reconcile orders for accuracy.
• Obtain certificates of analysis and technical data sheets; distribute via email or fax.
• Complete price request forms and forward to the appropriate personnel.
• Check product availability and update customers on status.
• Coordinate and schedule customer warehouse pickups with outside warehouses, customers, and salespeople.
• Generate reports on open orders, bookings, late shipments, and backorders; update weekly/monthly service-level reports.
• Perform daily billing and issue debits and credits.
• Maintain customer price files.

Skills

Communication

Attention to detail

Independent work

Collaboration

Customer service

Education

High school diploma

Tools

SAP

Microsoft Office

Web-based systems

Job description

Location: Calhoun, GA
Reports To: Operations Manager

Position Summary

The Customer Service Officer is responsible for direct communication with Stahl USA customers and the internal Stahl team. This role ensures accurate processing of customer orders, coordination of shipments and pickups, and preparation of invoicing. The incumbent will perform a variety of tasks with minimal supervision and interact regularly with outside warehouses, customers, and sales representatives.

Key Responsibilities

• Receive and process customer orders, messages, and price requests.
• Enter all customer orders into the system accurately.
• Print, edit, and reconcile orders to ensure accuracy.
• Obtain certificates of analysis and technical data sheets; distribute via email or fax.
• Complete price request forms and forward to appropriate personnel.
• Check product availability and keep customers informed of status.
• Follow up on orders with shipping and customers.
• Handle customer inquiries and complaints; submit complaint forms as needed.
• Generate reports including open orders, bookings, late shipments, and backorders.
• Update weekly, monthly, and service-level reports.
• Perform daily billing and issue debits and credits.
• Maintain customer price files.
• Coordinate and schedule customer warehouse pickups with outside warehouses, customers, and salespeople.

Requirements

• High school diploma or equivalent required.
• SAP experience is required.
• Proficiency in Microsoft Office applications.
• Ability to navigate and process web-based systems.
• Strong attention to detail and ability to work independently.
• Excellent communication skills and ability to collaborate effectively with co-workers and other departments.

Stahl – Touching lives, for a better world

Joining Stahl means becoming part of a talented, diverse community of more than 1,700 talented professionals/employees. Around the world, our people are the driving force behind our three core business lines – Performance Coatings, Leather Finishing and Packaging Coatings – and our 14production sites, 30+ application laboratories, and network of sales offices in 23 countries.

Their innovation, hard work and dedication have made Stahl the world leader in speciality coatings for flexible materials. Our products protect what is precious to people, enhancing the consumer experience and adding value to the materials used in countless industries – from automotive and apparel, to luxury goods, footwear, packaging and home furnishings.

As the invisible force behind everyday material, Stahl products are touched by people every day. And when people touch our products, we touch their lives. That's why Stahl colleagues around the world are driven by a shared purpose: Touching lives, for a better world.

We are guided by our ESG Roadmap, which sets out our sustainability ambitions for 2030 and beyond. These include firm emission-reduction targets aligned with the Science Based Targets Initiative (SBTi) and our commitment to working with our value chain partners to create a better world for future generations.