SAP Customer Care & Order Specialist — Manufacturing

NATIONAL METALWARES LP; Aurora (IL); On-site; USD 25,000 - 35,000; Full time

Job summary

National Metalwares LP in Aurora, IL, seeks a Customer Service Representative to manage orders, respond to inquiries, and coordinate with sales and production. You will use SAP and Excel to track orders, provide status updates, quotes, and maintain accurate customer data.

The role emphasizes clear communication, detail orientation, and timely handling of multiple orders in a fast-paced manufacturing environment.

Qualifications

• High School diploma required.
• 2-7 years' experience in customer service position; manufacturing preferred.
• Strong communication (verbal and written) and interpersonal skills.
• Strong attention to detail and ability to manage multiple projects in a timely manner.

Responsibilities

• Correspond with customers via telephone, e-mail, fax, etc.
• Following standard operating procedures, respond to inquiries, provide quotes, place orders and provide order updates.
• Track orders through delivery; update manufacturing/shipping team and customers as needed.
• Work with Operations, Engineering and Sales to provide resolutions to customer problems; escalate customer issues when appropriate.
• Maintain a proficient knowledge of all company products and services.
• Accurately enter and maintain all orders and customer data in company order entry systems.

Skills

Customer service

Order processing

Communication

Multitasking

Education

High School Diploma

Tools

SAP

Microsoft Excel

Job description

National Metalwares LP in Aurora, IL, seeks a Customer Service Representative to manage orders, respond to inquiries, and coordinate with sales and production. You will use SAP and Excel to track orders, provide status updates, quotes, and maintain accurate customer data.

The role emphasizes clear communication, detail orientation, and timely handling of multiple orders in a fast-paced manufacturing environment.