Manufacturing Customer Care & Order Specialist

BWAY; Chicago (IL); On-site; USD 42,000 - 66,000; Full time

Job summary

Mauser Packaging Solutions in Chicago seeks a customer service representative to build relationships with customers, manage order entry, and resolve issues to support on-time delivery. You will coordinate with sales, planning, and plant teams to keep customers informed and satisfied.

You will review schedules, handle credits/returns, and generate reports while collaborating with internal teams to resolve problems and improve service levels.

Qualifications

• Associate or Bachelor's degree preferred but not required.
• Manufacturing experience strongly preferred.
• 1-3 years of customer service experience required.
• Microsoft Office Suite - basic to above-average computer skills including Excel.
• CRM experience preferred.
• Ability to perform basic quantitative skills required.
• Ability to work with all areas of the business including plant and sales personnel.
• Professional verbal and written communication.
• Strong customer service advocacy and problem-solving skills.

Responsibilities

• Establish relationships with customers by communicating and resolving issues.
• Responsible for order entry and/or maintenance for assigned accounts.
• Review plant delivery schedules versus requested dates and resolves conflicts.
• Track and communicate changes and potential service issues to the customer.
• Communicate order confirmations, changes and cancellations to customers and internal teams.
• Inform sales and operations of unresolved service issues; recommend corrective action.
• Review orders after shipment for billing accuracy and item errors.
• Manage issuing of credits, return authorizations and pallet returns.
• Review inventory usage on stocked items and communicate variances.
• Ensure customer complaints are resolved satisfactorily with supervisor guidance.
• Communicate with Planners, Sales, Pricing team, and Plant Management as needed.
• Prepare reports for Plant Management and customers such as inventory and open orders.
• Process plant claims including deductions for shortages or quality issues.
• File customer paperwork such as shipping documents or orders promptly.
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Quantitative skills

Team collaboration

Education

Associate or Bachelor's degree preferred

Tools

CRM software

Microsoft Office

Excel

Job description

Mauser Packaging Solutions in Chicago seeks a customer service representative to build relationships with customers, manage order entry, and resolve issues to support on-time delivery. You will coordinate with sales, planning, and plant teams to keep customers informed and satisfied.

You will review schedules, handle credits/returns, and generate reports while collaborating with internal teams to resolve problems and improve service levels.