SAP CS Lead - Information Technology - Analysts

MassGenics, Inc.; Chicago (IL); Hybrid; USD 103,000 - 110,000; Full time

Benefits offered by this job

Medical & pharmacy coverage

Dental/vision insurance

401(k)

HSA/FSA

Life Insurance

Disability protection

Job summary

Innova Solutions is hiring a SAP CS Lead to drive design, implementation, and support of SAP Customer Service solutions. The role covers SAP CS, SAP SM, OTC processes, and integrations with Quoting and Service Contracts, with responsibility for end-to-end customer service workflows.

The position is a full-time contract (W2) for 2+ months, remote with some travel. Compensation ranges from $75 to $80 per hour, based on experience and location, with comprehensive benefits described by the employer.

Qualifications

• Experienced SAP CS Lead to drive the design, implementation and support of SAP Customer Service solutions.
• Strong expertise in SAP CS, SAP Service Management, OTC processes, and integrations with Quoting and Service Contracts.

Responsibilities

• Manage end-to-end customer service processes, including service orders, notifications, contracts and warranties.
• Integrate SAP CS with OTC, Quoting, Service Contracts, and related SAP modules.

Skills

SAP CS Lead

SAP CS

SAP SM

OTC

Job description

Job Description

A client of Innova Solutions is immediately hiring for a "SAP CS Lead".

Position Type: Full-Time Contract (W2)

Role: "SAP CS Lead"

Duration: 2+ Months Contract

Location: Remote – (Some Travel)

Must have required skills – SAP CS (Customer Services) Lead, SAP CS, SM, OTC

Primary Skill Required for the Role:

• Experienced SAP CS (Customer Service) Lead to drive the design, implementation, and support of SAP Customer Service solutions.
• The ideal candidate will have strong expertise in SAP CS, SAP Service Management (SM), Order-to-Cash (OTC) processes, and integrations with Quoting and Service Contracts.

Details:

• Manage end-to-end customer service processes, including service orders, notifications, contracts, and warranties.
• Integrate SAP CS with OTC, Quoting, Service Contracts, and related SAP modules.

The ideal candidate will have: Lead SAP CS/SM solution design, implementation, and enhancements.

Pay Range*: $75 - $80/- Per Hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits (based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

About Innova Solutions: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America’s Best Employers for New Grads by Forbes (2024)
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/

Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral. Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [e-mail] or [phone]. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.