SAP CIS Transformation Lead — Utilities & Digital Change

Accenture; Chicago (IL); On-site; USD 59,000 - 178,000; Full time

Benefits offered by this job

Impactful projects with leadingClients

Collaborative work culture

Competitive compensation & benefits

Job summary

Accenture is seeking a senior consultant to lead strategic engagements in energy retail and customer service, driving digital transformation and improving customer experience. You will own relationships with senior executives, craft strategies to boost client performance, and guide project teams to deliver on time and within budget.

The role emphasizes thought leadership, travel up to 100%, and collaboration within Accenture’s Utilities practice across multiple cities in the US.

Qualifications

• Minimum of 3 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery.
• Minimum of 2 years of functional experience in SAP.
• Expertise in Meter to Cash operations, functions, and technologies.
• Expertise in major Customer Transformation and technology implementations (e.g., CIS replacements).
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)
• Bonus Points If: You have at least 2 years of experience in an advisory or consulting role.
• You improvise and adapt to lead clients and teams through change and ambiguity
• You’ve gained the trust of your clients and partnered with them to: design business process , lead design thinking workshops, develop business case , deliver agile projects, develop new operating model , manage talent and change, co-create intellectual property

Responsibilities

• Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies.
• Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client business objectives .
• Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives.
• Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations.
• Lead business development activities by identifying new opportunities, crafting proposals, and representing Accenture’s Utilities practice in sales pursuits.
• Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector.
• Drive team development and growth by mentoring team members and fostering a collaborative, high-performance work
• Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.
• We are open to hiring in most major cities in the US, near to an Accenture corporate office.

Skills

Client leadership

Stakeholder management

Change management

Project delivery

Education

Bachelor's degree or equivalent (minimum 12 years)

Tools

SAP

Job description

Accenture is seeking a senior consultant to lead strategic engagements in energy retail and customer service, driving digital transformation and improving customer experience. You will own relationships with senior executives, craft strategies to boost client performance, and guide project teams to deliver on time and within budget.

The role emphasizes thought leadership, travel up to 100%, and collaboration within Accenture’s Utilities practice across multiple cities in the US.