SAP CIS Transformation Lead – Utilities

Accenture; Raleigh (NC); On-site; USD 60,000 - 190,000; Full time

Benefits offered by this job

Impactful projects with leadingClients

Collaborative work culture

Competitive compensation and benefits

Job summary

Accenture is seeking a senior consultant to lead strategic engagements in energy retail and customer service, focusing on digital transformation, customer experience, and operational efficiencies.

You will serve as a primary client contact for senior executives, develop and execute strategies to improve performance, manage project teams, and drive business development while traveling 25%–100% as needed; we’re hiring in most major US cities near Accenture offices.

Qualifications

• Minimum of 3 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery.
• Minimum of 2 years of functional experience in SAP.
• Expertise in Meter to Cash operations, functions, and technologies.
• Expertise in major Customer Transformation and technology implementations (e.g., CIS replacements).
• Bachelor's degree or equivalent work experience.

Responsibilities

• Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies.
• Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client business objectives.
• Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives.
• Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations.
• Lead business development activities by identifying new opportunities, crafting proposals, and representing Accenture’s Utilities practice in sales pursuits.
• Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector.
• Drive team development and growth by mentoring team members and fostering a collaborative, high-performance work environment.

Skills

Utility industry experience

Client engagement

Change management

Education

Bachelor's degree or equivalent

Tools

SAP

Job description

Accenture is seeking a senior consultant to lead strategic engagements in energy retail and customer service, focusing on digital transformation, customer experience, and operational efficiencies.

You will serve as a primary client contact for senior executives, develop and execute strategies to improve performance, manage project teams, and drive business development while traveling 25%–100% as needed; we’re hiring in most major US cities near Accenture offices.