SAP & CIS Transformation Lead - Utilities

Accenture; St. Louis (MO); On-site; USD 54,000 - 151,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

401(k) plan

Paid holidays & paid time off

Job summary

Accenture is a leading global professional services company that helps utilities reinvent through digital customer engagement, energy services, and customer platforms. This role focuses on strategic consulting in energy retail and customer service, driving digital transformation, customer experience, and operational improvements across client organizations.

You will lead engagements, manage teams, and build trusted advisor relationships with senior executives while contributing to business

Qualifications

• Minimum of 3 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery.
• Minimum of 2 years of functional experience in SAP.
• Expertise in Meter to Cash operations, functions, and technologies.
• Expertise in major Customer Transformation and technology implementations (e.g., CIS replacements).
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience).
• Bonus Points If: You have at least 2 years of experience in an advisory or consulting role.
• Professional Skill Requirements: You improvise and adapt to lead clients and teams through change and ambiguity.

Responsibilities

• Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies.
• Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client business objectives.
• Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives.
• Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations.
• Lead business development activities by identifying new opportunities, crafting proposals, and representing Accenture’s Utilities practice in sales pursuits.
• Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector.
• Drive team development and growth by mentoring team members and fostering a collaborative, high-performance work environment.

Skills

Utility industry experience

SAP experience

Meter to Cash

Client relationships

Education

Bachelor's degree or equivalent

Job description

Accenture is a leading global professional services company that helps utilities reinvent through digital customer engagement, energy services, and customer platforms. This role focuses on strategic consulting in energy retail and customer service, driving digital transformation, customer experience, and operational improvements across client organizations.

You will lead engagements, manage teams, and build trusted advisor relationships with senior executives while contributing to business