SAP CIS Transformation Lead – Energy & Utilities

Accenture; Redmond (WA); On-site; USD 59,000 - 206,000; Full time

Job summary

Accenture is seeking a senior Utilities consultant to lead strategic engagements across energy retail and customer service, driving digital transformation and operating improvements.

You will serve as the primary client contact for senior executives, shape business cases, deliver agile programs, and mentor project teams while pursuing business development opportunities across the Utilities practice. Travel up to 100% may be required.

Qualifications

• Minimum of 3 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery.
• Minimum of 2 years of functional experience in SAP.
• Expertise in Meter to Cash operations, functions, and technologies.
• Expertise in major Customer Transformation and technology implementations (e.g., CIS replacements).
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)
• Bonus Points If: You have at least 2 years of experience in an advisory or consulting role.
• Professional Skill Requirements: You improvise and adapt to lead clients and teams through change and ambiguity.
• You’ve gained the trust of your clients and partnered with them to: design business process, lead design thinking workshops, develop business case, deliver agile projects, develop new operating model, manage talent and change, co-create intellectual property.

Responsibilities

• Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies.
• Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client business objectives.
• Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives.
• Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations.
• Lead business development activities by identifying new opportunities, crafting proposals, and representing Accenture’s Utilities practice in sales pursuits.
• Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector.
• Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.

Skills

Utility industry experience

Customer service delivery

Strategic consulting

Business development

Education

Bachelor's degree or equivalent (minimum 12 years) work experience

Tools

SAP

Job description

Accenture is seeking a senior Utilities consultant to lead strategic engagements across energy retail and customer service, driving digital transformation and operating improvements.

You will serve as the primary client contact for senior executives, shape business cases, deliver agile programs, and mentor project teams while pursuing business development opportunities across the Utilities practice. Travel up to 100% may be required.