SAP CIS Transformation Lead, Utilities

Accenture; Charlotte (NC); On-site; USD 90,000 - 206,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Accenture is hiring for a senior utilities consulting role in the United States. The position focuses on strategic engagements in energy retail and customer service, driving digital transformation, and improving client performance.

You will work with senior executives and lead cross-functional teams on large-scale transformation programs, including SAP implementations and CIS replacements. The role requires 3+ years of utility industry experience, 2+ years in SAP, and willingness to travel up to

Qualifications

• Minimum of 3 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery
• Minimum of 2 years of functional experience in SAP
• Expertise in Meter to Cash operations, functions, and technologies.
• Expertise in major Customer Transformation and technology implementations (e.g., CIS replacements)
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)
• Bonus Points If: You have at least 2 years of experience in an advisory or consulting role
• Professional Skill Requirements: You improvise and adapt to lead clients and teams through change and ambiguity
• You’ve gained the trust of your clients and partnered with them to: design business process , lead design thinking workshops, develop business case , deliver agile projects, develop new operating model , manage talent and change, co-create intellectual property

Responsibilities

• Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies.
• Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client business objectives.
• Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives.
• Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations.
• Lead business development activities by identifying new opportunities, crafting proposals, and representing Accenture’s Utilities practice in sales pursuits.
• Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector.
• Drive team development and growth by mentoring team members and fostering a collaborative, high-performance work environment. Travel may be required (25–100%).

Skills

Utilities experience

Client management

Change management

Leadership

Business process design

Design thinking

Agile projects

Talent and change management

Education

Bachelor's degree or equivalent

Tools

SAP

CIS replacements

Job description

Accenture is hiring for a senior utilities consulting role in the United States. The position focuses on strategic engagements in energy retail and customer service, driving digital transformation, and improving client performance.

You will work with senior executives and lead cross-functional teams on large-scale transformation programs, including SAP implementations and CIS replacements. The role requires 3+ years of utility industry experience, 2+ years in SAP, and willingness to travel up to