SAP BRIM Project Manager

Noblesoft Technologies Inc.; United States; Hybrid; USD 170,000 - 210,000; Full time

Job summary

Noblesoft Technologies Inc. seeks an experienced SAP BRIM Support Lead / Project Manager in San Jose, CA with 8+ years IT delivery and 4+ years in SAP BRIM.

You will oversee Level 2/3 support, drive continuous improvement, and manage multi-team delivery across OTC/L2C monetization streams. You will coordinate requirements, design reviews, SIT, regression testing, cutover, and post-deployment stabilization with finance, IT governance, and external partners.

Qualifications

• 8+ years IT delivery/support experience with at least 4+ years in SAP BRIM (Hybris Billing)
• 3+ years in a Lead/PM role or AMS management
• Experience with ITIL Incident/Problem/Change/Release management and tools like Jira/ServiceNow, SAP Solution Manager

Responsibilities

• Lead Level 2/3 production support for SAP BRIM suite and report KPIs (MTTA, MTTR, SLA, backlog, first-time fix)
• Own project schedules, RAID logs, release readiness, and end-to-end delivery coordinating with business finance, IT steering, SIs and vendors
• Provide governance across SAP BRIM modules (SOM, CC, CI, RAR) and ensure integration with SAP S/4HANA Finance and CPI

Skills

SAP BRIM

Project management

ITIL processes

SLA governance

Stakeholder management

Tools

Jira

ServiceNow

SAP Solution Manager

SAP CPI

Job description

Location- San Jose, CA (Remote)

SAP BRIM Technical Project Manager / Support Lead Position Overview

Role Details

• Title: SAP BRIM Support Lead / Project Manager
• Experience Level: 8-12+ years (minimum 4+ years in SAP BRIM environments, 3+ years in a Lead/PM role)
• Location: [Insert Location / Remote / Hybrid]
• Employment Type: Full-time
• Workstream: Order-to-Cash (OTC) / Lead-to-Cash (L2C) monetization support

Key Responsibilities

• Support Operations & SLA Governance Lead day-to-day operations for Level 2 and Level 3 production support across the entire SAP BRIM suite. Own and report operational KPIs: mean time to acknowledge (MTTA), mean time to resolve (MTTR), SLA compliance (>98%), ticket backlog trends, and first-time-fix rates. Serve as the primary escalation point for Priority 1/2 billing, mediation, rating, and invoicing incidents; lead root cause analyses (RCA) and post-mortem discussions. Manage high-volume recurring operations: month-end billing cycles, automated rating batches, bill-run failures, out-of-sequence consumption data, and financial posting reconciliations.
• Project Management & Continuous Improvement Manage minor release cadences, change requests (CRs), and platform enhancements using hybrid Agile/Scrum or Waterfall frameworks. Own project schedules, resource allocations, sprint backlogs, risk/issues/assumptions/dependencies (RAID) logs, and release readiness checklists. Coordinate end-to-end delivery: requirement discovery, solution design review, build, system integration testing (SIT), regression testing, cutover, and post-deployment stabilization. Interface directly with business finance, IT steering committees, external System Integrators (SIs), and vendor partners.
• Functional Oversight & Solution Integrity Provide functional governance across core modules: SAP SOM (Subscription Order Management): Subscription lifecycle, master agreements, product catalog, provider contracts. SAP CC (Convergent Charging): Rating and charging logic, charge plans, allowance logic, subscriber mapping. SAP CI (Convergent Invoicing): Billable items (BITs), consumption items (CITs), bill runs, aggregation, invoicing rules. SAP RAR: Revenue postings, reconciliation & rev-rec. Coordinate integration integrity with SAP S/4HANA Finance, SAP CPQ, SAP Integration Suite (CPI), external CRM, and data mediation layers.

Required Qualifications & Experience

• Total Experience: 8+ years of IT delivery/support experience, with at least 4+ years dedicated to SAP BRIM (formerly Hybris Billing) and 3+ years running project management or application maintenance services (AMS).
• Core Technical Expertise: Functional or technical depth in at least two of the four BRIM components (SOM, CC, CI, RAR) alongside familiarity with the overall end-to-end data pipeline.
• Support Frameworks: Proven experience running structured ITIL processes (Incident, Problem, Change, and Release Management) using tools such as ServiceNow, Jira, or SAP Solution Manager.
• Project Delivery: Demonstrated success managing cross-functional technical teams (developers, functional consultants, BASIS, middleware teams) across distributed time zones.
• Integration Acumen: Familiarity with modern SAP interface technologies (OData, REST APIs, IDocs, SAP CPI) and reconciliation between rated events and general ledger entries.