Senior ERP Specialist

HCL Technologies Limited; United States; Presencial; USD 140.000 - 180.000; Jornada completa

Descripción de la vacante

Sapsf is seeking an experienced SAP BRIM Project Manager / Support Lead to manage production support, enhancements, and governance across the BRIM landscape. You will lead onshore/offshore teams, enforce SLA/KPI targets, and drive critical incident resolution in OTC/L2C monetization.

Responsibilities include coordinating releases, RAID logs, interfacing with business finance and SI partners, and ensuring end-to-end delivery from scoping to hypercare.

Formación

• 8+ years IT delivery/support experience, with at least 4+ years dedicated to SAP BRIM (formerly Hybris Billing) and 3+ years running project management or AMS.
• Functional/technical depth in at least two BRIM components (SOM, CC, CI, RAR)
• Experience with ITIL processes (Incident, Problem, Change, Release) using tools like ServiceNow or Jira
• Demonstrated success leading cross-functional technical teams
• Familiarity with SAP interfaces (OData, REST, IDocs) and integration with SAP CPI
• Bachelor’s or Master’s degree in a related discipline

Responsabilidades

• Lead Level 2/3 production support for the SAP BRIM suite and report KPIs like MTTA, MTTR, SLA compliance, backlog trends, first-time-fix rates.
• Manage minor releases, CRs, and platform enhancements using hybrid Agile/Scrum or Waterfall; own schedules and RAID logs.
• Coordinate end-to-end delivery from discovery to post-deployment stabilization; interface with business finance, IT steering, SIs, and vendors.

Conocimientos

SAP BRIM

Project Management

ITIL

Stakeholder Management

SLA Governance

Educación

Bachelor’s or Master’s in CS/IT/Engineering/Finance

Herramientas

ServiceNow

Jira

SAP Solution Manager

Descripción del empleo

Requisition ID175146-Posted10/06/2026

Position Overview

SAP BRIM Technical Project Manager / Support LeadPosition OverviewWe are looking for an experienced SAP BRIM Project Manager / Support Lead to manage our production support, continuous enhancement, and operational governance across the SAP BRIM (Billing and Revenue Innovation Management) landscape. This role combines hands‑on functional understanding of core BRIM pillars with project management discipline. You will lead a blended onshore/offshore team, enforce ITIL‑based SLA/KPI targets, drive critical incident resolution, and govern small‑to‑medium business enhancements from scoping to hypercare. Role DetailsTitle: SAP BRIM Support Lead / Project ManagerExperience Level: 8–12+ years (minimum 4+ years in SAP BRIM environments, 3+ years in a Lead/PM role)Location: [Insert Location / Remote / Hybrid]Employment Type: Full-timeWorkstream: Order-to-Cash (OTC) / Lead-to-Cash (L2C) monetization support

Key Responsibilities

• Support Operations & SLA GovernanceLead day‑to‑day operations for Level 2 and Level 3 production support across the entire SAP BRIM suite.Own and report operational KPIs: mean time to acknowledge (MTTA), mean time to resolve (MTTR), SLA compliance (>98%), ticket backlog trends, and first‑time‑fix rates.Serve as the primary escalation point for Priority 1/2 billing, mediation, rating, and invoicing incidents; lead root cause analyses (RCA) and post‑mortem discussions.Manage high‑volume recurring operations: month‑end billing cycles, automated rating batches, bill‑run failures, out‑of‑sequence consumption data, and financial posting reconciliations.
• Project Management & Continuous ImprovementManage minor release cadences, change requests (CRs), and platform enhancements using hybrid Agile/Scrum or Waterfall frameworks.Own project schedules, resource allocations, sprint backlogs, risk/issues/assumptions/dependencies (RAID) logs, and release readiness checklists.Coordinate end‑to‑end delivery: requirement discovery, solution design review, build, system integration testing (SIT), regression testing, cutover, and post‑deployment stabilization.Interface directly with business finance, IT steering committees, external System Integrators (SIs), and vendor partners.
• Functional Oversight & Solution IntegrityProvide functional governance across core modules:SAP SOM (Subscription Order Management): Subscription lifecycle, master agreements, product catalog, provider contracts.SAP CC (Convergent Charging): Rating and charging logic, charge plans, allowance logic, subscriber mapping.SAP CI (Convergent Invoicing): Billable items (BITs), consumption items (CITs), bill runs, aggregation, invoicing rules.SAP RAR: Revenue postings, reconciliation & rev‑rec.Coordinate integration integrity with SAP S/4HANA Finance, SAP CPQ, SAP Integration Suite (CPI), external CRM, and data mediation layers.

Required Qualifications & Experience

• Total Experience: 8+ years of IT delivery/support experience, with at least 4+ years dedicated to SAP BRIM (formerly Hybris Billing) and 3+ years running project management or application maintenance services (AMS).
• Core Technical Expertise: Functional or technical depth in at least two of the four BRIM components (SOM, CC, CI, RAR) alongside familiarity with the overall end‑to‑end data pipeline.
• Support Frameworks: Proven experience running structured ITIL processes (Incident, Problem, Change, and Release Management) using tools such as ServiceNow, Jira, or SAP Solution Manager.
• Project Delivery: Demonstrated success managing cross‑functional technical teams (developers, functional consultants, BASIS, middleware teams) across distributed time zones.
• Integration Acumen: Familiarity with modern SAP interface technologies (OData, REST APIs, IDocs, SAP CPI) and reconciliation between rated events and general ledger entries.
• Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, Finance, or a related discipline.