SAP BRIM Project Manager

Danta Technologies; San Jose (CA); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Healthcare insurance

Paid holidays

Paid sick leave

Job summary

Danta Technologies is seeking an experienced SAP BRIM Project Manager to oversee production support, enhancements, and governance across the BRIM landscape in San Jose, CA. You will lead a blended onshore/offshore team, enforce ITIL-based SLA targets, and drive incident resolution from diagnosis to resolution.

The role requires 8–12+ years in IT delivery with 4+ years in SAP BRIM and 3+ years in a Lead/PM capacity, coordinating with finance, IT steering, and SI partners to deliver end-to-end

Qualifications

• 8+ years in IT delivery or support.
• 4+ years specifically in SAP BRIM (Hybris Billing).
• 3+ years running PM/AMS activities.

Responsibilities

• Lead Level 2/3 BRIM production support and SLA governance.
• Drive incident resolution and RCA/post-mortems.
• Coordinate end‑to‑end delivery across h/w and s/w layers with SIs and vendors.
• Manage release cadences, CRs, and RAID logs.

Skills

SAP BRIM

Project management

ITIL processes

Stakeholder management

Cross-functional leadership

Tools

ServiceNow

Jira

SAP Solution Manager

Job description

Employment Eligibility Statement

Due to specific project and client requirements, this position is open to U.S. Citizens and U.S. Lawful Permanent Residents (Green Card holders). Sponsorship is not available at this time.

Danta Technologies evaluates all candidates in compliance with the Immigration and Nationality Act (INA) and EEOC guidelines. All hiring decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.

Note

This position is based in San Jose, CA, and requires 5 days per week working from the office.

Only candidates who are currently located within the United States will be considered.

! Applications from candidates residing outside the USA will not be accepted.

Position Overview

• We are looking for an experienced SAP BRIM Project Manager / Support Lead to manage our production support, continuous enhancement, and operational governance across the SAP BRIM (Billing and Revenue Innovation Management) landscape.
• This role combines hands‑on functional understanding of core BRIM pillars with project management discipline.
• You will lead a blended onshore/offshore team, enforce ITIL-based SLA/KPI targets, drive critical incident resolution, and govern small‑to‑medium business enhancements from scoping to hypercare.

Experience Level: 8-12+ years (minimum 4+ years in SAP BRIM environments, 3+ years in a Lead/PM role)

Workstream: Order-to-Cash (OTC) / Lead-to-Cash (L2C) monetization support

Key Responsibilities

Support Operations & SLA Governance:

• Lead day-to-day operations for Level 2 and Level 3 production support across the entire SAP BRIM suite.
• Own and report operational KPIs: mean time to acknowledge (MTTA), mean time to resolve (MTTR), SLA compliance (>98%), ticket backlog trends, and first‑time‑fix rates.
• Serve as the primary escalation point for Priority 1/2 billing, mediation, rating, and invoicing incidents; lead root cause analyses (RCA) and post‑mortem discussions.
• Manage high‑volume recurring operations: month‑end billing cycles, automated rating batches, bill‑run failures, out‑of‑sequence consumption data, and financial posting reconciliations.

Project Management & Continuous Improvement:

• Manage minor release cadences, change requests (CRs), and platform enhancements using hybrid Agile/Scrum or Waterfall frameworks.
• Own project schedules, resource allocations, sprint backlogs, risk/issues/assumptions/dependencies (RAID) logs, and release readiness checklists.
• Coordinate end‑to‑end delivery: requirement discovery, solution design review, build, system integration testing (SIT), regression testing, cutover, and post‑deployment stabilization.
• Interface directly with business finance, IT steering committees, external System Integrators (SIs), and vendor partners.

Functional Oversight & Solution Integrity:

• Provide functional governance across core modules:
• SAP SOM (Subscription Order Management): Subscription lifecycle, master agreements, product catalog, provider contracts.
• SAP CC (Convergent Charging): Rating and charging logic, charge plans, allowance logic, subscriber mapping.
• SAP CI (Convergent Invoicing): Billable items (BITs), consumption items (CITs), bill runs, aggregation, invoicing rules.
• SAP RAR: Revenue postings, reconciliation & rev-rec.
• Coordinate integration integrity with SAP S/4HANA Finance, SAP CPQ, SAP Integration Suite (CPI), external CRM, and data mediation layers.

Required Qualifications & Experience:

• Total Experience: 8+ years of IT delivery/support experience, with at least 4+ years dedicated to SAP BRIM (formerly Hybris Billing) and 3+ years running project management or application maintenance services (AMS).
• Core Technical Expertise: Functional or technical depth in at least two of the four BRIM components (SOM, CC, CI, RAR) alongside familiarity with the overall end‑to‑end data pipeline.
• Support Frameworks: Proven experience running structured ITIL processes (Incident, Problem, Change, and Release Management) using tools such as ServiceNow, Jira, or SAP Solution Manager.
• Project Delivery: Demonstrated success managing cross‑functional technical teams (developers, functional consultants, BASIS, middleware teams) across distributed time zones.
• Integration Acumen: Familiarity with modern SAP interface technologies (OData, REST APIs, IDocs, SAP CPI) and reconciliation between rated events and general ledger entries.

Notes

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation or any other characteristic protected by local law, regulation or ordinance.

Benefits

Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.

The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.