SAP BRIM Project Manager

W3Global; Fremont (CA); On-site; USD 140,000 - 170,000; Full time

Job summary

W3Global in Fremont, CA seeks an experienced SAP BRIM Support Lead / Project Manager to own end-to-end OTC/L2C monetization delivery. You will manage operations, reporting, and cross-functional collaboration with finance IT and external SI partners.

Requirements include 8+ years IT delivery, 4+ years in SAP BRIM, 3+ years in lead/PM, ITIL experience, and familiarity with SOM, CC, CI, and RAR. You’ll drive release readiness, RAID logs, and integration with SAP S/4HANA, CPI, and SAP Solution

Qualifications

• 8+ years IT delivery/support experience.
• 4+ years dedicated to SAP BRIM (Hybris Billing) and 3+ years running PM/AMS.
• Depth in at least two BRIM components (SOM, CC, CI, RAR).
• Experience ITIL processes (Incident, Problem, Change, Release) using tools like ServiceNow, Jira, or SAP Solution Manager.
• Proven success leading cross-functional technical teams across time zones.
• Familiarity with SAP interface technologies (OData, REST, IDocs) and reconciling rated events with GL.

Responsibilities

• Support Operations & SLA Governance Lead for Level 2/3 production support across SAP BRIM suite.
• Own and report KPIs: MTTA, MTTR, SLA compliance, backlog trends, first-time-fix rates.
• Escalation point for Priority 1/2 incidents; lead RCA and post-mortems.
• Manage high-volume recurring ops: month-end billing, automated rating, bill-run failures, data reconciliation.
• Lead project mgmt & continuous improvement with hybrid Agile/Scrum or Waterfall; manage RAID logs.
• Coordinate end-to-end delivery: requirement discovery, design review, build, SIT, testing, cutover, post-deployment stabilization.
• Interface with business finance, IT steering committees, external SIs, and vendor partners.
• Provide governance across SAP SOM, CC, CI, RAR modules; coordinate integration with SAP S/4HANA Finance, SAP CPI, and external CRM.

Skills

Project management

IT delivery

Stakeholder governance

Cross-functional leadership

ITIL processes

SLA management

Relationship management

Tools

Jira

ServiceNow

SAP Solution Manager

SAP CPI

OData

REST APIs

IDocs

Job description

Title: SAP BRIM Support Lead / Project Manager

Experience Level: 8-12+ years (minimum 4+ years in SAP BRIM environments, 3+ years in a Lead/PM role)

Workstream: Order-to-Cash (OTC) / Lead-to-Cash (L2C) monetization support

Key Responsibilities

• Support Operations & SLA Governance Lead day-to-day operations for Level 2 and Level 3 production support across the entire SAP BRIM suite.
• Own and report operational KPIs: mean time to acknowledge (MTTA), mean time to resolve (MTTR), SLA compliance (>98%), ticket backlog trends, and first-time-fix rates.
• Serve as the primary escalation point for Priority 1/2 billing, mediation, rating, and invoicing incidents; lead root cause analyses (RCA) and post-mortem discussions.
• Manage high-volume recurring operations: month-end billing cycles, automated rating batches, bill-run failures, out-of-sequence consumption data, and financial posting reconciliations.
• Project Management & Continuous Improvement Manage minor release cadences, change requests (CRs), and platform enhancements using hybrid Agile/Scrum or Waterfall frameworks.
• Own project schedules, resource allocations, sprint backlogs, risk/issues/assumptions/dependencies (RAID) logs, and release readiness checklists.
• Coordinate end-to-end delivery: requirement discovery, solution design review, build, system integration testing (SIT), regression testing, cutover, and post-deployment stabilization. Interface directly with business finance, IT steering committees, external System Integrators (SIs), and vendor partners.
• Functional Oversight & Solution Integrity
• Provide functional governance across core modules: SAP SOM (Subscription Order Management): Subscription lifecycle, master agreements, product catalog, provider contracts. SAP CC (Convergent Charging): Rating and charging logic, charge plans, allowance logic, subscriber mapping. SAP CI (Convergent Invoicing): Billable items (BITs), consumption items (CITs), bill runs, aggregation, invoicing rules. SAP RAR: Revenue postings, reconciliation & rev-rec.
• Coordinate integration integrity with SAP S/4HANA Finance, SAP CPQ, SAP Integration Suite (CPI), external CRM, and data mediation layers.

Required Qualifications & Experience Total Experience

• 8+ years of IT delivery/support experience, with at least
• 4+ years dedicated to SAP BRIM (formerly Hybris Billing) and 3+ years running project management or application maintenance services (AMS).
• Core Technical Expertise: Functional or technical depth in at least two of the four BRIM components (SOM, CC, CI, RAR) alongside familiarity with the overall end-to-end data pipeline.
• Support Frameworks: Proven experience running structured ITIL processes (Incident, Problem, Change, and Release Management) using tools such as ServiceNow, Jira, or SAP Solution Manager.
• Project Delivery: Demonstrated success managing cross-functional technical teams (developers, functional consultants, BASIS, middleware teams) across distributed time zones.
• Integration Acumen: Familiarity with modern SAP interface technologies (OData, REST APIs, IDocs, SAP CPI) and reconciliation between rated events and general ledger entries.