SAP Application Support Specialist (Korean Bilingual)

Cinter-Networks; Plano (TX); On-site; USD 40,000 - 67,000; Full time

Benefits offered by this job

401K Match

Job summary

Cinter-Networks is seeking a SAP Application Support Specialist to provide Tier 1 VOC support in a SAP S/4HANA environment for a major client in Plano, TX. Onsite role with 9 AM–6 PM hours, bilingual in English and Korean.

The candidate will analyze source code, troubleshoot issues, and collaborate with IT and SAP teams. A bachelor’s degree and 2 years software development experience are required.

Qualifications

• Bachelor's degree in CS/IT or related field.
• At least 2 years in software development (VB, C#, Java).
• SAP exposure is a plus but not required.
• Experience with databases and SQL preferred.
• Strong analytical and communication skills.

Responsibilities

• Provide Tier 1 VOC support on SAP S/4HANA.
• Investigate, analyze, and troubleshoot issues with escalation as needed.
• Review configurations and code to aid root-cause analysis.
• Collaborate with IT, SAP teams to resolve incidents.
• Document interactions and resolutions per procedures.
• Communicate findings clearly to technical and non-technical audiences.
• Support process improvements for efficiency and customer satisfaction.

Skills

Software development

VB/C#/Java

Education

Bachelor's degree in CS/IT

Tools

RDBMS (Oracle, MS SQL, MariaDB)

Job description

Job Details

• Job Title: SAP Application Support Specialist
• Client: Korean IT Services and IT Consulting
• Working Location: Plano, TX
• Working Style: Onsite
• Employment Type: 1 yr Contract / W-2
• Salary: Up to $6,000/month (DOE)
• Benefit: 401K Match but No Insurance
• Visa Support: No
• Working Hours: 9AM -6PM
• Language: English and Korean (bilingual)

Position Summary

Job Description:

We are seeking a qualified SAP Application Support Specialist to provide Tier 1 Voice of Customer (VOC) support for one of our major client, a multinational leader in consumer electronics manufacturing and retail. This role offers the opportunity to apply technical expertise and analytical skills within a global SAP S/4HANA environment, ensuring timely and effective support for business-critical systems.

The successful candidate will possess a solid background in software development and an aptitude for analyzing source codes and troubleshooting client issues. While direct SAP experience is preferred, candidates with strong development and problem-solving capabilities are encouraged to apply.

Key Responsibilities

• Provide Tier 1 VOC support to end users operating on the SAP S/4HANA platform.
• Investigate, analyze, and troubleshoot reported issues, escalating as appropriate to higher support tiers.
• Review source code and system configurations to assist in root cause identification.
• Collaborate with internal IT, SAP functional, and technical teams to ensure effective resolution of incidents.
• Document all customer interactions, issue details, and resolutions in accordance with established procedures.
• Communicate technical findings clearly and professionally to both technical and non-technical audiences.
• Support continuous improvement initiatives aimed at enhancing support efficiency and customer satisfaction.

The Right Candidate Will Possess

A proactive, detail-oriented professional with strong communication, ownership, and problem-solving skills who can collaborate effectively across business and technical teams.

Required Qualifications & Skills

• Minimum of Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• Minimum of 2 years in software development (e.g., VB, C#, Java, or equivalent technologies) required.
• SAP Experience: Exposure to SAP environments (S/4HANA preferred) is not required but preferred.
• Experience with Database modeling with RDBMS (e.g. Oracle, MS SQL, Maria DB, etc.) preferred.
• Understanding and experience in system development lifecycle preferred.
• Demonstrated ability to interpret and analyze complex source code and technical documentation.
• Strong analytical, diagnostic, and problem-solving abilities required.
• Excellent communication and interpersonal skills, with the ability to interact effectively across teams and client organizations required.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks concurrently.
• High degree of professionalism, accountability, and customer service orientation required.
• Prior experience in client-facing roles preferred.
• Bilingual Korean Required