SAP Application Support Specialist (Korean Bilingual)

Cinter Technology; Plano (TX); On-site; USD 40,000 - 67,000; Part time

Benefits offered by this job

401K Match

No Insurance

Job summary

Cinter Technology in Plano, TX seeks a SAP Application Support Specialist to provide Tier 1 VOC support for SAP S/4HANA environments and to troubleshoot business-critical systems. Strong coding background and problem-solving skills are valued, with direct SAP experience preferred but not required.

The successful candidate will collaborate across IT and SAP teams, review configurations and source code, and document interactions and resolutions.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• Minimum of 2 years in software development (VB, C#, Java) required.
• SAP Experience: Exposure to SAP environments (S/4HANA preferred) is not required but preferred.
• Experience with Database modeling with RDBMS (Oracle, MS SQL, MariaDB) preferred.
• Understanding and experience in system development lifecycle preferred.

Responsibilities

• Provide Tier 1 VOC support to end users on SAP S/4HANA platform.
• Investigate, analyze, and troubleshoot reported issues; escalate as needed.
• Review source code and system configurations to assist root cause identification.
• Collaborate with IT, SAP functional, and technical teams to resolve incidents.
• Document all customer interactions, issue details, and resolutions per procedures.
• Communicate findings clearly to technical and non-technical audiences.
• Support continuous improvement initiatives to enhance support efficiency and customer satisfaction.

Skills

Software development

SAP exposure

Korean language

Education

Bachelor's degree in CS/IT

Tools

VB

C#

Java

Job description

Job Details

• Job Title: SAP Application Support Specialist
• Client: Korean IT Services and IT Consulting
• Working Style: Onsite
• Working Location: Plano, TX
• Employment Type: 1 yr Contract / W-2
• Salary: Up to $6,000/month (DOE)
• Benefit: 401K Match but No Insurance
• Working Hours: 9AM -6PM
• Language: English and Korean (bilingual)
• Visa Support: No

We are seeking a qualified SAP Application Support Specialist to provide Tier 1 Voice of Customer (VOC) support for one of our major client, a multinational leader in consumer electronics manufacturing and retail. This role offers the opportunity to apply technical expertise and analytical skills within a global SAP S/4HANA environment, ensuring timely and effective support for business-critical systems.

The successful candidate will possess a solid background in software development and an aptitude for analyzing source codes and troubleshooting client issues. While direct SAP experience is preferred, candidates with strong development and problem-solving capabilities are encouraged to apply.

Key Responsibilities

• Provide Tier 1 VOC support to end users operating on the SAP S/4HANA platform
• Investigate, analyze, and troubleshoot reported issues, escalating as appropriate to higher support tiers
• Review source code and system configurations to assist in root cause identification
• Collaborate with internal IT, SAP functional, and technical teams to ensure effective resolution of incidents
• Document all customer interactions, issue details, and resolutions in accordance with established procedures
• Communicate technical findings clearly and professionally to both technical and non-technical audiences
• Support continuous improvement initiatives aimed at enhancing support efficiency and customer satisfaction

The Right Candidate Will Possess

A proactive, detail-oriented professional with strong communication, ownership, and problem-solving skills who can collaborate effectively across business and technical teams.

Required Qualifications & Skills

• Minimum of Bachelor’s degree in Computer Science, Information Technology, or a related discipline
• Minimum of 2 years in software development (e.g., VB, C#, Java, or equivalent technologies) required
• SAP Experience: Exposure to SAP environments (S/4HANA preferred) is not required but preferred
• Experience with Database modeling with RDBMS (e.g. Oracle, MS SQL, Maria DB, etc.) preferred
• Understanding and experience in system development lifecycle preferred
• Demonstrated ability to interpret and analyze complex source code and technical documentation
• Strong analytical, diagnostic, and problem-solving abilities required
• Excellent communication and interpersonal skills, with the ability to interact effectively across teams and client organizations required
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks concurrently
• High degree of professionalism, accountability, and customer service orientation required
• Prior experience in client-facing roles preferred
• Bilingual Korean Required