SAP Application Support Specialist

10 BTI Solutions, Inc.; Plano (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

BTI Solutions, Inc. seeks an SAP Application Support Specialist to provide Tier 1 Voice of Customer support within a global SAP S/4HANA environment. You will analyze issues, review code and configurations, and collaborate with IT and SAP teams to ensure timely resolution.

The role requires a Bachelor’s degree and 2 years of software development experience, with strong analytical and communication skills. Korean bilingual is a plus.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related discipline.
• 2+ years in software development (VB, C#, Java or equivalent).
• Experience with database modeling (Oracle, MS SQL, MariaDB, etc.).
• Understanding of SDLC and system development lifecycle preferred.
• Ability to read and analyze complex source code and technical docs.
• Strong analytical, diagnostic, and problem-solving abilities.
• Excellent communication across teams and client organizations.
• Korean bilingual is a plus.

Responsibilities

• Provide Tier 1 VOC support for SAP S/4HANA platform.
• Investigate, analyze, and troubleshoot issues; escalate as needed.
• Review source code and configurations for root cause analysis.
• Collaborate with IT, SAP functional/technical teams to resolve incidents.
• Document interactions, issue details, and resolutions per procedures.
• Communicate findings clearly to technical and non-technical audiences.
• Support continuous improvement for efficiency and customer satisfaction.

Skills

Software development

Analytical thinking

Communication skills

Client-facing

Korean bilingual

Education

Bachelor’s degree in CS/IT

Tools

VB

C#

Java

SQL

Oracle

MS SQL

MariaDB

Job description

SAP Application Support Specialist Job Description: We are seeking a qualified SAP Application Support Specialist to provide Tier 1 Voice of Customer (VOC) support for one of our major client, a multinational leader in consumer electronics manufacturing and retail. This role offers the opportunity to apply technical expertise and analytical skills within a global SAP S/4HANA environment, ensuring timely and effective support for business-critical systems. The successful candidate will possess a solid background in software development and an aptitude for analyzing source codes and troubleshooting client issues. While direct SAP experience is preferred, candidates with strong development and problem-solving capabilities are encouraged to apply.

Responsibilities:

• Provide Tier 1 VOC support to end users operating on the SAP S/4HANA platform.
• Investigate, analyze, and troubleshoot reported issues, escalating as appropriate to higher support tiers.
• Review source code and system configurations to assist in root cause identification.
• Collaborate with internal IT, SAP functional, and technical teams to ensure effective resolution of incidents.
• Document all customer interactions, issue details, and resolutions in accordance with established procedures.
• Communicate technical findings clearly and professionally to both technical and non-technical audiences.
• Support continuous improvement initiatives aimed at enhancing support efficiency and customer satisfaction.

Requirements:

• Minimum of Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• Minimum of 2 years in software development (e.g., VB, C#, Java, or equivalent technologies) required.
• Experience with Database modeling with RDBMS (e.g., Oracle, MS SQL, Maria DB, etc.) preferred.
• Understanding and experience in system development lifecycle preferred.
• Demonstrated ability to interpret and analyze complex source code and technical documentation.
• Strong analytical, diagnostic, and problem-solving abilities required.
• Excellent communication and interpersonal skills, with the ability to interact effectively across teams and client organizations required.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks concurrently.
• High degree of professionalism, accountability, and customer service orientation required.
• Prior experience in client-facing roles preferred.
• Korean Bilingual

SAP Experience:

• Exposure to SAP environments (S/4HANA preferred) is not required but preferred.

Why work at BTI?

We’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development.

• Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development.

We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.

We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations.

We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.

Corporate Values

• 1. Guided by Integrity We earn trust by keeping our promises and holding ourselves and each other accountable to do the right thing in all circumstances
• 2. Strive for Excellence We strive to deliver quality candidates with efficiency and professionalism leading to the complete satisfaction of our clients
• 3. Stronger Together We embrace each other’s differences and practice collaborative communication to build strong partnerships and relationships to achieve successful outcomes
• 4. Think Big We continuously challenge ourselves and seek innovative ideas to improve and strengthen our company, clients, and partners for long-term success
• 5. Achieve Impact We commit ourselves to empowering and uplifting the people and communities we serve for a better tomorrow

To be the foundation of all connections and the driver of new discoveries, growth, and transformation for our employees, candidates, clients, partners, and community Connecting talented employees and great companies to attain new experiences and opportunities to fulfill their needs and achieve their goals.