SAP Application Support Specialist

BTI Solutions, Inc.; Plano (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

BTI Solutions, Inc. seeks an SAP Application Support Specialist to provide Tier 1 VOC support within a global SAP S/4HANA environment. You will analyze issues, review configurations, and collaborate with IT and SAP teams to deliver timely resolutions.

The role requires a Bachelor’s degree in CS/IT and at least 2 years in software development, with exposure to SAP/S4HANA preferred and strong communication skills. Plano, TX on-site role with growth opportunities.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related discipline.
• Minimum of 2 years in software development (e.g., VB, C#, Java).
• Exposure to SAP environments (S/4HANA preferred).
• Experience with database modeling with RDBMS (Oracle, MS SQL, MariaDB).
• Understanding of the software development lifecycle.

Responsibilities

• Provide Tier 1 VOC support for SAP S/4HANA end users.
• Investigate, analyze, and troubleshoot reported issues; escalate as needed.
• Review source code and configurations to aid root-cause analysis.
• Collaborate with IT, SAP functional, and technical teams to resolve incidents.
• Document interactions, issue details, and resolutions per procedures.
• Support process improvements to boost efficiency and satisfaction.

Skills

Analytical thinking

Problem-solving

Communication skills

Time management

Education

Bachelor's degree in Computer Science/Information Technology

Tools

SQL databases

VB

C#

Java

Job description

SAP Application Support SpecialistJob Description:We are seeking a qualified SAP Application Support Specialist to provide Tier 1 Voice of Customer (VOC) support for one of our major client, a multinational leader in consumer electronics manufacturing and retail. This role offers the opportunity to apply technical expertise and analytical skills within a global SAP S/4HANA environment, ensuring timely and effective support for business-critical systems.The successful candidate will possess a solid background in software development and an aptitude for analyzing source codes and troubleshooting client issues. While direct SAP experience is preferred, candidates with strong development and problem-solving capabilities are encouraged to apply.Responsibilities:Provide Tier 1 VOC support to end users operating on the SAP S/4HANA platform.Investigate, analyze, and troubleshoot reported issues, escalating as appropriate to higher support tiers.Review source code and system configurations to assist in root cause identification.Collaborate with internal IT, SAP functional, and technical teams to ensure effective resolution of incidents.Document all customer interactions, issue details, and resolutions in accordance with established procedures.Communicate technical findings clearly and professionally to both technical and non-technical audiences.Support continuous improvement initiatives aimed at enhancing support efficiency and customer satisfaction.Requirements:Minimum of Bachelor’s degree in Computer Science, Information Technology, or a related discipline.Minimum of 2 years in software development (e.g., VB, C#, Java, or equivalent technologies) required.SAP Experience: Exposure to SAP environments (S/4HANA preferred) is not required but preferred.Experience with Database modeling with RDBMS (e.g. Oracle, MS SQL, Maria DB, etc.) preferred.Understanding and experience in system development lifecycle preferredDemonstrated ability to interpret and analyze complex source code and technical documentation.Strong analytical, diagnostic, and problem-solving abilities required.Excellent communication and interpersonal skills, with the ability to interact effectively across teams and client organizations requiredStrong organizational and time management skills, with the ability to prioritize and manage multiple tasks concurrently.High degree of professionalism, accountability, and customer service orientation required.Prior experience in client-facing roles preferred.Korean BilingualWhy work at BTI?We’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.