SAP Application Support Specialist (Bilingual - Korean)

SBT Global, Inc.; Plano (TX); On-site; USD 73,000 - 99,000; Full time

Job summary

SBT Global, Inc. in Plano, Texas is hiring a SAP Application Support Specialist for a 1-year, on-site contract. You will provide Tier 1 VOC support for SAP S/4HANA, investigate issues, and coordinate with IT and SAP teams to drive timely incident resolution.

You will review source code and configuration to aid root-cause analysis, and document outcomes for customers. The role favors candidates with a software development background (VB, C#, Java) and strong analytical and communication skills;

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum of 2 years in software development (VB, C#, Java, or equivalent).
• SAP experience: exposure is preferred but not required.
• Experience with database modeling in RDBMS (Oracle, MS SQL, MariaDB, etc.).
• Understanding of SDLC and ability to interpret complex code and documentation.
• Strong analytical, diagnostic, and problem-solving abilities.
• Excellent communication and interpersonal skills across teams and clients.
• Prior client-facing experience is a plus.

Responsibilities

• Provide Tier 1 VOC support for end users on SAP S/4HANA.
• Investigate, analyze, and troubleshoot issues; escalate when needed.
• Review source code and configurations to aid root-cause identification.
• Collaborate with IT, SAP functional, and technical teams for resolution.
• Document customer interactions, issue details, and resolutions.
• Communicate findings clearly to technical and non-technical audiences.
• Support continuous improvement to enhance support efficiency.

Skills

Software development

Analytical thinking

Communication

Team collaboration

Education

Bachelor's degree in CS/IT

Tools

VB

C#

Java

Job description

• Contract

Company Description

Full-time, On-site

1yr contract

Pay: $7,170/month DOE

We are seeking a qualified SAP Application Support Specialist to provide Tier 1 Voice of Customer (VOC) support for one of our major client, a multinational leader in consumer electronics manufacturing and retail. This role offers the opportunity to apply technical expertise and analytical skills within a global SAP S/4HANA environment, ensuring timely and effective support for business-critical systems.

The successful candidate will possess a solid background in software development and an aptitude for analyzing source codes and troubleshooting client issues. While direct SAP experience is preferred, candidates with strong development and problem-solving capabilities are encouraged to apply.

Job Description

• Provide Tier 1 VOC support to end users operating on the SAP S/4HANA platform.
• Investigate, analyze, and troubleshoot reported issues, escalating as appropriate to higher support tiers.
• Review source code and system configurations to assist in root cause identification.
• Collaborate with internal IT, SAP functional, and technical teams to ensure effective resolution of incidents.
• Document all customer interactions, issue details, and resolutions in accordance with established procedures.
• Communicate technical findings clearly and professionally to both technical and non-technical audiences.
• Support continuous improvement initiatives aimed at enhancing support efficiency and customer satisfaction.

Qualifications

• Minimum of Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• Minimum of 2 years in software development (e.g., VB, C#, Java, or equivalent technologies) required.
• SAP Experience: Exposure to SAP environments (S/4HANA preferred) is not required but preferred.
• Experience with Database modeling with RDBMS (e.g. Oracle, MS SQL, Maria DB, etc.) preferred.
• Understanding and experience in system development lifecycle preferred
• Demonstrated ability to interpret and analyze complex source code and technical documentation.
• Strong analytical, diagnostic, and problem-solving abilities required.
• Excellent communication and interpersonal skills, with the ability to interact effectively across teams and client organizations required
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks concurrently.
• High degree of professionalism, accountability, and customer service orientation required.
• Prior experience in client-facing roles preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.