San Bernardino NA Fulfillment Lead

Fender; Corona (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Fender seeks a Senior Manager of North America Fulfillment to own North American order fulfillment performance from finished goods availability through customer shipment, coordinating with 3PLs and internal teams across the US and Canada.

Based in San Bernardino, CA, this role oversees the $18M annual warehouse and 3PL spend, drives continuous improvement, ensures OTIF and service commitments, and partners with Trade Compliance, FTZ, and Finance to optimize the network.

Qualifications

• Bachelor's degree in logistics, supply chain, operations, engineering or business, or equivalent relevant experience.
• 6 or more years of distribution or warehouse operations experience, including direct ownership of a third-party operated site or equivalent provider accountability.
• Demonstrated contract and cost management: service level agreements, invoice validation, productivity analysis, cost per unit, and corrective action that held.
• Working knowledge of warehouse management systems and ERP transactions, SAP and Manhattan WMS preferred.
• Working knowledge of FTZ operating procedures, with the judgment to partner with specialist compliance teams rather than interpret regulation independently.
• Demonstrated continuous improvement capability, whether Lean, Six Sigma, 6S or an equivalent applied method, evidenced by results rather than certification.
• Ability to lead through provider accountability rather than direct supervision, and to turn on-site observation and operating data into measurable improvement.
• Experience with transload operations, cross-border U.S. and Mexico movement, or Canadian and Latin American fulfillment preferred.
• Clear communication and relationship-building skills across factory, commercial, compliance and finance stakeholders. Spanish language proficiency preferred.

Responsibilities

• Own San Bernardino site performance end to end: receiving, inventory accuracy, order fulfillment, shipping, and yard and trailer movement.
• Manage the warehouse and third-party logistics (3PL) contract day to day, including scope of work, service levels, operating reviews, commercial changes with Legal and Finance, and corrective action when performance misses.
• Control approximately $18 million in annual warehouse and third-party spend through budget ownership, invoice validation, productivity analysis and root-cause action on cost variance.
• Run the site scorecard covering service, inventory accuracy, damage, dwell, throughput, capacity and cost per unit, using the metric definitions set by the global team so that San Bernardino is comparable to every other node.
• Execute FTZ operating procedures set by Trade Compliance. Partner with the FTZ team on audit readiness, documentation discipline and corrective action.
• Own transactional execution in SAP for the site, including stock transfer orders, inventory movements and the data accuracy that downstream reporting depends on.
• Coordinate Laredo and Miami transload execution and Canadian fulfillment, resolving shipment handoffs, order readiness, capacity constraints and service exceptions with regional partners.
• Coordinate inbound flow with factories, planning and transportation. Resolve handoff failures and capacity constraints before they reach the customer and elevate the ones that cannot be resolved at site level.
• Lead site continuous improvement to reduce unnecessary handling, storage, transfers, dwell and expedited movement. Build the business case, implement the change, and track the benefit with Finance.
• Support global network redesign with site data, capacity analysis and transition planning, including changes that shift volume away from San Bernardino. Objective analysis of the site’s role in the future network is part of this job.
• Maintain safety, housekeeping and facility readiness at the site in partnership with corporate Maintenance.

Skills

Contract & cost management

SAP

Manhattan WMS

FTZ procedures

Lean Six Sigma

Vendor management

Transload operations

Spanish proficiency

Education

Bachelor's degree in logistics, supply chain, operations, engineering or business

Tools

SAP

Manhattan WMS

Job description

Fender seeks a Senior Manager of North America Fulfillment to own North American order fulfillment performance from finished goods availability through customer shipment, coordinating with 3PLs and internal teams across the US and Canada.

Based in San Bernardino, CA, this role oversees the $18M annual warehouse and 3PL spend, drives continuous improvement, ensures OTIF and service commitments, and partners with Trade Compliance, FTZ, and Finance to optimize the network.