Salon Operations Lead | Elevate Guest Experience & Growth

Brightpath Associates LLC; Rutherford (NJ); On-site; USD 56,000 - 76,000; Full time

Benefits offered by this job

Paid training

Employee discounts

Flexible scheduling options

Job summary

Brightpath Associates LLC is seeking a hands-on Salon Operations Manager to run front-of-house operations, lead daily workflow, and elevate the client journey in a fast-paced beauty environment.

You will manage bookings, inventory, and retail displays; optimize stylist schedules; ensure seamless check-in/out; and drive client retention through exceptional service and teamwork. This onsite, full-time role requires Saturday and select evening shifts.

Qualifications

• 1–2 years of managerial or senior front-desk leadership experience within a salon/beauty retail environment
• Hands-on experience with salon scheduling and POS platforms (Boulevard, Vagaro, Phorest, Zenoti, Mindbody, or Square) and proficiency in Google Workspace or Microsoft Office
• Customer escalations experience, elevating service standards, and driving retail sales
• Ability to manage phone lines, walk-ins, inventory, and stylist requests simultaneously
• Flexibility to work core salon hours including Saturdays and some evenings

Responsibilities

• Direct front-of-house workflow and oversee check-in, checkout and client intake
• Open/close salon according to SOPs ensuring security, cleanliness, and service readiness
• Manage POS transactions, reconciliations, and daily summaries
• Keep reception, retail displays, and front desk aligned with luxury brand standards
• Win client loyalty through hospitality and prompt inquiries handling
• Balance stylist workloads and optimize the booking calendar to maximize chair occupancy
• Coordinate shift coverage and respond to walk-ins, add-ons, and cancellations
• Collaborate with ownership on capacity, morale and facility needs
• Monitor stock levels and coordinate replenishment to avoid shortages
• Support promotions and campaigns to attract local clients

Skills

Managerial experience

Front-desk leadership

Customer-centric leadership

Multi-tasking

Availability for Saturdays/evenings

Tools

Boulevard

Vagaro

Phorest

Zenoti

Mindbody

Square

Google Workspace

Microsoft Office

Job description

Brightpath Associates LLC is seeking a hands-on Salon Operations Manager to run front-of-house operations, lead daily workflow, and elevate the client journey in a fast-paced beauty environment.

You will manage bookings, inventory, and retail displays; optimize stylist schedules; ensure seamless check-in/out; and drive client retention through exceptional service and teamwork. This onsite, full-time role requires Saturday and select evening shifts.