Salon Operations Manager

Brightpath Associates LLC; Rutherford (NJ); On-site; USD 56,000 - 76,000; Full time

Benefits offered by this job

Paid training

Employee discounts

Flexible scheduling options

Job summary

Brightpath Associates LLC is seeking a hands-on Salon Operations Manager to run front-of-house operations, lead daily workflow, and elevate the client journey in a fast-paced beauty environment.

You will manage bookings, inventory, and retail displays; optimize stylist schedules; ensure seamless check-in/out; and drive client retention through exceptional service and teamwork. This onsite, full-time role requires Saturday and select evening shifts.

Qualifications

• 1–2 years of managerial or senior front-desk leadership experience within a salon/beauty retail environment
• Hands-on experience with salon scheduling and POS platforms (Boulevard, Vagaro, Phorest, Zenoti, Mindbody, or Square) and proficiency in Google Workspace or Microsoft Office
• Customer escalations experience, elevating service standards, and driving retail sales
• Ability to manage phone lines, walk-ins, inventory, and stylist requests simultaneously
• Flexibility to work core salon hours including Saturdays and some evenings

Responsibilities

• Direct front-of-house workflow and oversee check-in, checkout and client intake
• Open/close salon according to SOPs ensuring security, cleanliness, and service readiness
• Manage POS transactions, reconciliations, and daily summaries
• Keep reception, retail displays, and front desk aligned with luxury brand standards
• Win client loyalty through hospitality and prompt inquiries handling
• Balance stylist workloads and optimize the booking calendar to maximize chair occupancy
• Coordinate shift coverage and respond to walk-ins, add-ons, and cancellations
• Collaborate with ownership on capacity, morale and facility needs
• Monitor stock levels and coordinate replenishment to avoid shortages
• Support promotions and campaigns to attract local clients

Skills

Managerial experience

Front-desk leadership

Customer-centric leadership

Multi-tasking

Availability for Saturdays/evenings

Tools

Boulevard

Vagaro

Phorest

Zenoti

Mindbody

Square

Google Workspace

Microsoft Office

Job description

Employment Type: Full-Time, Permanent (Onsite)

Schedule: 37–40 hours/week (Saturdays and select evening shifts required)

Compensation: Competitive base pay + bonus, commissions, and tips

Benefits: Paid training, employee discounts, flexible scheduling options

About the Role

We are looking for a hands‑on, high‑energy Salon Operations Manager with direct experience in the beauty and wellness industry to run front‑of‑house operations, lead daily workflow, and elevate the client journey.

In this role, you will be the backbone of our salon floor—bridging high‑touch guest relations, schedule optimization for our stylists, inventory tracking, and revenue growth. If you are an operationally minded leader who excels in fast‑paced retail or salon environments and knows how to build lasting client loyalty, we want to hear from you.

Key Responsibilities

1. Daily Floor & Business Operations

• Direct front‑of‑house workflow, overseeing smooth check‑in, checkout, and client intake processes.
• Open and close the salon according to standard operating procedures, ensuring security, cleanliness, and readiness for service.
• Manage POS transactions, handle payment reconciliations, process end‑of‑day register balancing, and compile daily operational summaries.
• Keep the reception lounge, retail display shelves, and front desk organized, sanitary, and aligned with luxury brand standards.

2. Client Experience & Guest Retention

• Serve as the salon’s primary brand ambassador, welcoming guests with warm, attentive hospitality.
• Manage high‑volume inquiries via phone, email, and booking platforms with speed and professionalism.
• Address scheduling conflicts, service delays, or guest concerns promptly, turning friction into positive retention opportunities.
• Drive client retention initiatives by maintaining detailed guest preferences, service notes, and contact histories in the booking system.

3. Stylist Productivity & Schedule Management

• Actively manage the booking calendar to maximize chair occupancy, eliminate dead time, and balance stylist workloads.
• Coordinate shift coverage, monitor attendance, and adjust daily books in real time to accommodate walk‑ins, add‑on services, and cancellations.
• Cultivate a collaborative, respectful team culture that empowers stylists to focus on their craft while operations run seamlessly behind the scenes.
• Partner regularly with ownership to report on capacity bottlenecks, team morale, and facility needs.
• Monitor front‑of‑house retail displays and backbar stock levels, coordinating replenishment orders to avoid product shortages.
• Partner with the styling team to drive rebooking rates, retail conversion, and promotional add‑on services to hit monthly revenue targets.
• Support in‑salon promotions, seasonal campaigns, and basic digital marketing/social media activations to attract new local clientele.

Candidate Qualifications

• Industry Experience: Minimum 1–2 years of managerial, supervisory, or senior front‑desk leadership experience within a salon, day spa, medspa, or high‑touch beauty retail environment (required).
• Technical Savvy: Hands‑on experience with salon scheduling and POS platforms (e.g., Boulevard, Vagaro, Phorest, Zenoti, Mindbody, or Square), along with proficiency in Google Workspace or Microsoft Office.
• Customer‑Centric Leadership: Demonstrated track record of resolving client escalations, elevating service standards, and driving retail sales.
• Organizational Agility: Proven capacity to manage phone lines, walk‑ins, inventory, and stylist requests simultaneously without losing composure or attention to detail.
• Availability: Flexibility to work core salon operational hours, including Saturdays and closing evening shifts.