Operations Manager

Brightpath Associates LLC; Rutherford (NJ); Presencial; USD 60.000 - 80.000; Jornada completa

Descripción de la vacante

Brightpath Associates LLC in Rutherford, NJ seeks an Operations Manager for a salon to oversee daily operations and deliver exceptional client experiences. You will coordinate front desk, schedule, inventory, payments, promotions, and team support in a fast-paced environment.

The ideal candidate is a strong communicator, organized, tech-savvy, and able to multi-task while maintaining a welcoming reception and professional appearance.

Formación

• Excellent communication and customer service skills.
• Strong organizational and time-management abilities.
• Ability to multitask in a fast-paced environment.
• Reliable, dependable, and self-motivated.
• Professional appearance and positive attitude.

Responsabilidades

• Welcome clients in a friendly and professional manner.
• Answer phone calls, schedule appointments, and respond to client inquiries.
• Confirm appointments and manage cancellations or schedule changes.
• Resolve client concerns professionally.
• Oversee front desk operations and daily workflow.
• Manage appointment scheduling to maximize stylist productivity.
• Maintain accurate client records using salon software.
• Process payments and balance daily transactions.
• Open and close the salon as scheduled.
• Maintain a clean, organized, and welcoming reception area.
• Support stylists and staff throughout the day.
• Help coordinate schedules and daily operations.
• Communicate operational needs with ownership.
• Foster a positive and professional work environment.
• Encourage appointment rebooking and retail product sales.
• Support monthly service and retail goals.
• Help increase client retention through excellent customer service.
• Monitor retail and professional product inventory.
• Assist with product ordering as needed.
• Support salon promotions, social media, and community marketing efforts.

Conocimientos

Communication

Customer service

Organization

Time management

Multitasking

Reliability

Professionalism

Herramientas

Scheduling software

POS systems

Microsoft Office

Google Workspace

Descripción del empleo

We're seeking a dependable, organized, and customer-focused Operations Manager to oversee the daily operations of our salon. This position plays a key role in creating an exceptional client experience while supporting the salon team and ensuring day-to-day operations run smoothly.

The ideal candidate is a strong communicator, enjoys working with people, is comfortable using technology, and can manage multiple priorities in a fast-paced environment.

Responsibilities

Client Experience:

• Welcome clients in a friendly and professional manner.
• Answer phone calls, schedule appointments, and respond to client inquiries.
• Confirm appointments and manage cancellations or schedule changes.
• Resolve client concerns professionally.
• Ensure every client receives outstanding service from check-in through checkout.

Daily Operations:

• Oversee front desk operations and daily workflow.
• Manage appointment scheduling to maximize stylist productivity.
• Maintain accurate client records using salon software.
• Process payments and balance daily transactions.
• Open and close the salon as scheduled.
• Maintain a clean, organized, and welcoming reception area.

Team Support:

• Support stylists and staff throughout the day.
• Help coordinate schedules and daily operations.
• Communicate operational needs with ownership.
• Foster a positive and professional work environment.

Sales & Business Support:

• Encourage appointment rebooking and retail product sales.
• Support monthly service and retail goals.
• Help increase client retention through excellent customer service.

Inventory & Marketing:

• Monitor retail and professional product inventory.
• Assist with product ordering as needed.
• Support salon promotions, social media, and community marketing efforts.

Qualifications:

• Previous management or leadership experience in a salon, spa, hospitality or customer service environment preferred.
• Excellent communication and customer service skills.
• Strong organizational and time-management abilities.
• Comfortable using scheduling software, POS systems, email, and Microsoft Office or Google Workspace.
• Ability to multitask in a fast-paced environment.
• Reliable, dependable, and self-motivated.
• Professional appearance and positive attitude.

Schedule:

• Full-time (37-40 hours per week)
• Some evenings and Saturdays are required