Salon Support Associate – Elevate Guest Experience

Rooted Salon; Wescosville (PA); On-site; USD 17,000 - 22,000; Full time

Job summary

Rooted Salon is seeking a proactive Assistant to support stylists and enhance the client experience. You will help with daily operations, keep the salon clean, and provide outstanding customer service from greeting guests to checkout.

The role emphasizes initiative, teamwork, and a willingness to learn about products and services to confidently assist guests and colleagues. Growth opportunities exist within the busy beauty environment.

Qualifications

• Assist service providers by anticipating needs and preparing for guests.
• Maintain salon cleanliness and professional standards throughout stations and shared spaces.
• Provide excellent customer service and help create an exceptional guest experience from entry to exit.
• Learn our products and services to confidently support guest recommendations.

Responsibilities

• Support service providers by anticipating needs, preparing for guests, assisting with services, and helping run appointments smoothly.
• Provide an elevated shampoo and scalp experience that meets guest expectations at Rooted.
• Help create an exceptional guest experience from the moment guests enter until they leave.
• Maintain Rooted's cleanliness, organization, and professionalism across stations, shampoo, color area, laundry, and shared spaces.
• Assist with mixing color, preparing tools, cleaning between guests, and other salon support tasks.
• Stay aware of surroundings and take initiative without being asked.
• Assist with inventory, restocking, laundry, and behind-the-scenes systems for smooth operation.
• Learn products and services to confidently support guest recommendations and the service providers.

Job description

Rooted Salon is seeking a proactive Assistant to support stylists and enhance the client experience. You will help with daily operations, keep the salon clean, and provide outstanding customer service from greeting guests to checkout.

The role emphasizes initiative, teamwork, and a willingness to learn about products and services to confidently assist guests and colleagues. Growth opportunities exist within the busy beauty environment.