Salon Experience & Operations Lead

Brightpath Associates LLC; Rutherford (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

Brightpath Associates LLC in Rutherford, NJ seeks an Operations Manager for a salon to oversee daily operations and deliver exceptional client experiences. You will coordinate front desk, schedule, inventory, payments, promotions, and team support in a fast-paced environment.

The ideal candidate is a strong communicator, organized, tech-savvy, and able to multi-task while maintaining a welcoming reception and professional appearance.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational and time-management abilities.
• Ability to multitask in a fast-paced environment.
• Reliable, dependable, and self-motivated.
• Professional appearance and positive attitude.

Responsibilities

• Welcome clients in a friendly and professional manner.
• Answer phone calls, schedule appointments, and respond to client inquiries.
• Confirm appointments and manage cancellations or schedule changes.
• Resolve client concerns professionally.
• Oversee front desk operations and daily workflow.
• Manage appointment scheduling to maximize stylist productivity.
• Maintain accurate client records using salon software.
• Process payments and balance daily transactions.
• Open and close the salon as scheduled.
• Maintain a clean, organized, and welcoming reception area.
• Support stylists and staff throughout the day.
• Help coordinate schedules and daily operations.
• Communicate operational needs with ownership.
• Foster a positive and professional work environment.
• Encourage appointment rebooking and retail product sales.
• Support monthly service and retail goals.
• Help increase client retention through excellent customer service.
• Monitor retail and professional product inventory.
• Assist with product ordering as needed.
• Support salon promotions, social media, and community marketing efforts.

Skills

Communication

Customer service

Organization

Time management

Multitasking

Reliability

Professionalism

Tools

Scheduling software

POS systems

Microsoft Office

Google Workspace

Job description

Brightpath Associates LLC in Rutherford, NJ seeks an Operations Manager for a salon to oversee daily operations and deliver exceptional client experiences. You will coordinate front desk, schedule, inventory, payments, promotions, and team support in a fast-paced environment.

The ideal candidate is a strong communicator, organized, tech-savvy, and able to multi-task while maintaining a welcoming reception and professional appearance.