Salon Guest Services Specialist – Beauty School Experience

Milan Institute; Merced (CA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) retirement plan

Employee Stock Ownership Plan

Career advancement opportunities

Job summary

Milan Institute in Merced, CA seeks a Customer Service Specialist on the student salon floor to greet clients, schedule appointments, and support student learning. You will be the face of the institution, ensuring a welcoming, organized experience and coordinating with instructors and students to manage bookings.

This role emphasizes excellent communication, multitasking, and a professional appearance. The ideal candidate has a high school diploma, customer service experience, and familiarity

Qualifications

• High school diploma or equivalent is preferred, with additional training in customer service or hospitality being a plus.
• Experience in customer service, preferably in beauty or salon settings.
• Strong interpersonal and communication skills with clients, students, and staff.
• Excellent organizational skills to manage appointments and salon operations.
• Enthusiasm for working with students and supporting their learning and development.
• Ability to multitask in a fast-paced environment and adapt to changes.

Responsibilities

• Greet and welcome salon clients in a friendly, professional manner.
• Assist clients with scheduling appointments and preferences.
• Coordinate bookings with instructors and students, ensuring smooth operations.
• Provide excellent customer service throughout the salon experience.
• Maintain a clean, organized salon floor and workstations.
• Address client concerns and resolve issues promptly.
• Process payments and manage cash register transactions.
• Promote salon services and promotions to clients and students.
• Stay updated on industry trends and product knowledge to make recommendations.
• Support other administrative tasks and salon projects as needed.

Skills

Customer Service

Communication

Multitasking

Organizational Skills

Professionalism

Education

High School Diploma

Tools

Salon management software

Job description

Milan Institute in Merced, CA seeks a Customer Service Specialist on the student salon floor to greet clients, schedule appointments, and support student learning. You will be the face of the institution, ensuring a welcoming, organized experience and coordinating with instructors and students to manage bookings.

This role emphasizes excellent communication, multitasking, and a professional appearance. The ideal candidate has a high school diploma, customer service experience, and familiarity