Customer Service Specialist

Milan Institute; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) retirement plan

Employee Stock Ownership Plan

Career advancement opportunities

Job summary

Milan Institute is seeking a Customer Service Specialist for our student salon floor. You will be the face of the institution, ensuring an exceptional client experience while managing appointments and supporting students’ learning in a welcoming, professional environment.

Responsibilities include greeting clients, scheduling visits, coordinating with instructors and students, handling payments, promoting salon services, and maintaining a clean, organized space.

Qualifications

• High school diploma or equivalent preferred.
• Customer service or hospitality training is a plus.
• Experience in customer service in beauty/salon a plus.

Responsibilities

• Greet and welcome salon clients professionally.
• Assist clients with scheduling and preferences.
• Coordinate bookings with instructors and students.
• Provide excellent customer service throughout each visit.
• Maintain a clean, organized salon floor and workstations.
• Handle client concerns and resolve issues promptly.
• Process payments and manage cash register.
• Promote salon services and promotions to encourage referrals.
• Stay informed on industry trends to provide recommendations.
• Support administrative tasks and salon projects as needed.

Skills

Interpersonal skills

Communication

Organizational skills

Multitasking

Enthusiasm for helping students

Professional appearance

Education

High school diploma or equivalent

Hospitality training preferred

Tools

Salon management software

Booking systems

Job description

Description

We are currently seeking a skilled and enthusiastic Customer Service Specialist to join our team and contribute to the success of our student salon floor.

Position Overview

As a Customer Service Specialist on our student salon floor, you will be the face of our institution, ensuring an exceptional customer experience for all salon clients. You will be vital in managing client appointments, providing excellent service, and supporting our students' learning and development. This position offers a unique opportunity to work in a dynamic and creative environment while assisting in shaping the next generation of beauty professionals.

Responsibilities

• Greet and welcome salon clients in a friendly and professional manner, creating a positive first impression.
• Assist clients in scheduling appointments, managing their preferences, and addressing any inquiries or concerns.
• Collaborate with salon instructors and students to coordinate and manage client bookings, ensuring efficient scheduling and smooth salon operations.
• Provide exceptional customer service, attending to clients’ needs and preferences throughout their salon experience.
• Maintain a clean and organized salon floor, including workstations, tools, and common areas, to ensure a professional and inviting atmosphere.
• Handle client complaints or issues professionally and on time, working towards resolutions and maintaining client satisfaction.
• Process payments and manage cash register transactions.
• Promote salon services and special promotions to clients, encouraging repeat business and generating referrals.
• Stay updated with industry trends, techniques, and product knowledge to provide knowledgeable recommendations to clients and students.
• Assist with other administrative tasks and salon projects as needed.

Requirements

• High school diploma or equivalent is preferred. Additional education or training in customer service or hospitality is preferred.
• Previous experience in a customer service role, preferably in the beauty or salon industry.
• Strong interpersonal skills with the ability to communicate effectively and professionally with clients, students, and staff.
• Excellent organizational skills and attention to detail in managing appointments and salon operations.
• Enthusiasm for working with students and supporting their learning and development.
• Ability to multitask, work in a fast-paced environment, and adapt to changing priorities.
• Proficiency in using salon management software or booking systems is a plus.
• Basic knowledge of cosmetology services, terminology, and beauty product brands.
• Professional appearance and grooming standards to represent the institution and maintain a positive salon environment.
• Flexibility to work evenings and weekends based on salon hours and client demands.

Company Benefits

a 401(k) retirement plan and Employee Stock Ownership Plan. Career advancement opportunities! An Equal Opportunity Employer.

Milan Institute is a private post-secondary college and a leader in the Allied Health, Business, and Cosmetology fields. We invite you to visit our website at www.milaninstitute.edu to learn more about Milan Institute. You may visit the Milan Institute website at www.milaninstitute.edu for information on campus crime statistics.