Customer Service Specialist

Milan Institute; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) retirement plan

Employee Stock Ownership Plan

Career advancement opportunities

Equal Opportunity Employer

Job summary

Milan Institute in Las Vegas is seeking a Customer Service Specialist for the student salon floor to greet clients, manage appointments, and support our students’ learning in a creative, dynamic setting.

You will work with instructors and students to coordinate bookings, handle payments, promote services, and maintain a welcoming, organized salon environment that reflects our standards of service and professionalism.

Qualifications

• High school diploma or equivalent preferred.
• Experience in customer service, preferably in beauty/salon.
• Strong communication with clients, students and staff.
• Excellent organizational skills for appointments and operations.
• Enthusiasm for supporting student learning.
• Ability to multitask in a fast-paced environment.
• Experience with salon management software is a plus.
• Basic cosmetology knowledge and product brands.

Responsibilities

• Greet and welcome salon clients in a friendly, professional manner.
• Assist clients with scheduling appointments and preferences.
• Coordinate bookings with instructors and students for smooth operations.
• Provide exceptional customer service throughout the client journey.
• Maintain a clean, organized salon floor and workstations.
• Handle client concerns and resolve issues promptly.
• Process payments and manage cash register transactions.
• Promote salon services and promotions to encourage referrals.
• Stay updated on trends and product knowledge to advise clients and students.
• Assist with additional administrative tasks and salon projects as needed.

Skills

Customer service

Interpersonal skills

Organization

Multitasking

Salon software

Cosmetology knowledge

Professional appearance

Evenings/weekends

Education

High school diploma

Customer service training

Tools

Salon management software

Job description

Description

We are currently seeking a skilled and enthusiastic Customer Service Specialist to join our team and contribute to the success of our student salon floor.

Position Overview

As a Customer Service Specialist on our student salon floor, you will be the face of our institution, ensuring an exceptional customer experience for all salon clients. You will be vital in managing client appointments, providing excellent service, and supporting our students' learning and development. This position offers a unique opportunity to work in a dynamic and creative environment while assisting in shaping the next generation of beauty professionals.

Responsibilities

• Greet and welcome salon clients in a friendly and professional manner, creating a positive first impression.
• Assist clients in scheduling appointments, managing their preferences, and addressing any inquiries or concerns.
• Collaborate with salon instructors and students to coordinate and manage client bookings, ensuring efficient scheduling and smooth salon operations.
• Provide exceptional customer service, attending to clients’ needs and preferences throughout their salon experience.
• Maintain a clean and organized salon floor, including workstations, tools, and common areas, to ensure a professional and inviting atmosphere.
• Handle client complaints or issues professionally and on time, working towards resolutions and maintaining client satisfaction.
• Process payments and manage cash register transactions.
• Promote salon services and special promotions to clients, encouraging repeat business and generating referrals.
• Stay updated with industry trends, techniques, and product knowledge to provide knowledgeable recommendations to clients and students.
• Assist with other administrative tasks and salon projects as needed.

Requirements

• High school diploma or equivalent is preferred. Additional education or training in customer service or hospitality is preferred.
• Previous experience in a customer service role, preferably in the beauty or salon industry.
• Strong interpersonal skills with the ability to communicate effectively and professionally with clients, students, and staff.
• Excellent organizational skills and attention to detail in managing appointments and salon operations.
• Enthusiasm for working with students and supporting their learning and development.
• Ability to multitask, work in a fast-paced environment, and adapt to changing priorities.
• Proficiency in using salon management software or booking systems is a plus.
• Basic knowledge of cosmetology services, terminology, and beauty product brands.
• Professional appearance and grooming standards to represent the institution and maintain a positive salon environment.
• Flexibility to work evenings and weekends based on salon hours and client demands.

Company Benefits

a 401(k) retirement plan and Employee Stock Ownership Plan. Career advancement opportunities! An Equal Opportunity Employer.

Milan Institute is a private post-secondary college and a leader in the Allied Health, Business, and Cosmetology fields. We invite you to visit our website at www.milaninstitute.edu to learn more about Milan Institute. You may visit the Milan Institute website at www.milaninstitute.edu for information on campus crime statistics.