Customer Service Specialist-Part Time

Milan Institute; Amarillo (TX); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

401(k)

Employee Stock Ownership Plan

Job summary

Milan Institute is seeking a Customer Service Specialist for our student salon floor in Amarillo, TX. You will be the face of the institution, ensuring a superior client experience while assisting in scheduling, payments, and promoting salon services.

You will collaborate with instructors and students to coordinate bookings, maintain a professional environment, and support student development in cosmetology and beauty services.

Qualifications

• High school diploma or equivalent required; hospitality training preferred.
• Experience in customer service, preferably in beauty/salon settings.
• Strong interpersonal and communication skills for students, clients, and staff.
• Excellent organizational skills and attention to detail for scheduling and operations.
• Willingness to work evenings/weekends based on salon hours.

Responsibilities

• Greet and welcome clients professionally to create a positive first impression.
• Assist clients with scheduling, preferences, and inquiries.
• Coordinate with instructors and students to manage client bookings and operations.
• Provide exceptional service and attend to clients’ needs throughout the visit.
• Maintain a clean, organized salon floor and workstations.
• Handle complaints professionally and work toward resolutions.
• Process payments and manage cash register transactions.
• Promote salon services and promotions to encourage repeat business and referrals.
• Stay updated with industry trends and product knowledge to advise clients and students.
• Assist with other administrative tasks and salon projects as needed.

Skills

Customer service

Interpersonal skills

Multitasking

Cash handling

Education

High School Diploma or equivalent

Tools

Salon management software

Booking systems

Job description

Description

We are currently seeking a skilled and enthusiastic Customer Service Specialist to join our team and contribute to the success of our student salon floor.

Position Overview

As a Customer Service Specialist on our student salon floor, you will be the face of our institution, ensuring an exceptional customer experience for all salon clients. You will be vital in managing client appointments, providing excellent service, and supporting our students' learning and development. This position offers a unique opportunity to work in a dynamic and creative environment while assisting in shaping the next generation of beauty professionals.

Responsibilities

• Greet and welcome salon clients in a friendly and professional manner, creating a positive first impression.
• Assist clients in scheduling appointments, managing their preferences, and addressing any inquiries or concerns.
• Collaborate with salon instructors and students to coordinate and manage client bookings, ensuring efficient scheduling and smooth salon operations.
• Provide exceptional customer service, attending to clients’ needs and preferences throughout their salon experience.
• Maintain a clean and organized salon floor, including workstations, tools, and common areas, to ensure a professional and inviting atmosphere.
• Handle client complaints or issues professionally and on time, working towards resolutions and maintaining client satisfaction.
• Process payments and manage cash register transactions.
• Promote salon services and special promotions to clients, encouraging repeat business and generating referrals.
• Stay updated with industry trends, techniques, and product knowledge to provide knowledgeable recommendations to clients and students.
• Assist with other administrative tasks and salon projects as needed.

Requirements

• High school diploma or equivalent is preferred. Additional education or training in customer service or hospitality is preferred.
• Previous experience in a customer service role, preferably in the beauty or salon industry.
• Strong interpersonal skills with the ability to communicate effectively and professionally with clients, students, and staff.
• Excellent organizational skills and attention to detail in managing appointments and salon operations.
• Enthusiasm for working with students and supporting their learning and development.
• Ability to multitask, work in a fast-paced environment, and adapt to changing priorities.
• Proficiency in using salon management software or booking systems is a plus.
• Basic knowledge of cosmetology services, terminology, and beauty product brands.
• Professional appearance and grooming standards to represent the institution and maintain a positive salon environment.
• Flexibility to work evenings and weekends based on salon hours and client demands.

Company Benefits

include a 401(k) retirement plan and Employee Stock Ownership Plan. Career advancement opportunities! An Equal Opportunity Employer.

Milan Institute is a private post-secondary college and a leader in the Allied Health, Business, and Cosmetology fields. We invite you to visit our website at www.milaninstitute.edu to learn more about Milan Institute. You may visit the Milan Institute website at www.milaninstitute.edu for information on campus crime statistics.