Salon Guest Experience & Retail Specialist

Socket.dev; Jacksonville (NC); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Medical/dental/vision

Associate discount

Paid vacation/holidays

Job summary

JCPenney is seeking a Salon Customer Experience Specialist to be the friendly, professional first and last impression for guests. You will manage front desk operations, schedule appointments, and guide guests through a personalized, seamless visit.

You will drive product sales by educating clients on benefits, upselling where appropriate, and promoting the rewards program, while collaborating with stylists to ensure an elevated guest experience.

Qualifications

• Love for salon products and services.
• Drive sales and customer service with accountability.
• Provide great customer service and positive relationships.
• Act with energy and urgency to improve experience.

Responsibilities

• Greet guests warmly and create a welcoming first impression.
• Schedule appointments accurately and assist front desk operations.
• Support promotions, product launches, and room for upselling.
• Educate guests on product benefits and usage for at-home care.
• Encourage repeat visits and rewards program usage.
• Collaborate with stylists and managers to meet salon goals.
• Maintain cleanliness and organization of front desk and retail area.
• Handle inquiries professionally by phone and in person.

Skills

Passion for salon

Results

Ownership

Intensity

Job description

JCPenney is seeking a Salon Customer Experience Specialist to be the friendly, professional first and last impression for guests. You will manage front desk operations, schedule appointments, and guide guests through a personalized, seamless visit.

You will drive product sales by educating clients on benefits, upselling where appropriate, and promoting the rewards program, while collaborating with stylists to ensure an elevated guest experience.