Salon Guest Experience & Retail Sales Specialist

JCPenney; Farmington (CT); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Paid Vacation & Holidays

401(k) with Company match

Associate discount

Job summary

JCPenney seeks a Salon Customer Experience Specialist to greet guests, manage the front desk, and elevate the in-salon experience. You will drive retail sales by advising guests on products, support appointment scheduling, and assist with promotions while maintaining a welcoming environment.

Ideal candidates bring a passion for salon services, strong guest communication, and teamwork, with the ability to meet sales and service goals in a lively retail setting.

Qualifications

• Genuine passion for salon products and services.
• Proven ability to drive sales while delivering exceptional guest service.
• Strong communication and problem-solving skills.
• Collaborates effectively with stylists and managers.

Responsibilities

• Greet guests and manage front-desk operations to ensure a smooth check-in/out.
• Proactively recommend retail products aligned with guest needs and promotions.
• Support appointments scheduling and salon promotions.
• Maintain salon cleanliness and inventory awareness.

Skills

Customer service

Sales-driven

Product knowledge

Team collaboration

Job description

JCPenney seeks a Salon Customer Experience Specialist to greet guests, manage the front desk, and elevate the in-salon experience. You will drive retail sales by advising guests on products, support appointment scheduling, and assist with promotions while maintaining a welcoming environment.

Ideal candidates bring a passion for salon services, strong guest communication, and teamwork, with the ability to meet sales and service goals in a lively retail setting.