Salon Guest Experience & Operations Coordinator

Sport Clips, Inc.; New Bern (NC); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Training & development

Employee discounts

Mental health support

Career growth

Job summary

Sport Clips is seeking a dynamic Salon Coordinator to join our team in New Bern, NC. This role focuses on delivering exceptional customer service and keeping salon operations running smoothly from reception to the floor.

You will greet clients, handle inquiries, manage the reception area, assist with retail sales, and support marketing efforts. A friendly, organized professional with strong communication thrives in our fast-paced beauty environment.

Qualifications

• Previous experience in customer service or front desk preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency with computer applications, Microsoft Office, and basic social media.
• Ability to multitask in a fast-paced salon environment.
• Friendly, professional demeanor with a passion for the beauty industry.

Responsibilities

• Greet clients and provide a positive experience from entry.
• Answer calls and address client inquiries promptly.
• Maintain a clean, organized reception area and retail displays.
• Handle cash and credit card transactions.
• Assist in retail sales with product knowledge and recommendations.
• Monitor salon inventory and place orders as needed.
• Collaborate with team to ensure smooth flow from reception to cutting floor.
• Complete secondary duties as assigned by Store Manager (cleaning, stocking).
• Assist marketing efforts including local neighborhood campaigns and social media updates.
• Participate in Sport Clips training.

Skills

Customer service

Reception/Front desk

Organization

Communication

Multitasking

Tech proficiency

Tools

Microsoft Office

Social media platforms

Job description

Sport Clips is seeking a dynamic Salon Coordinator to join our team in New Bern, NC. This role focuses on delivering exceptional customer service and keeping salon operations running smoothly from reception to the floor.

You will greet clients, handle inquiries, manage the reception area, assist with retail sales, and support marketing efforts. A friendly, organized professional with strong communication thrives in our fast-paced beauty environment.