Salon Front Desk & Guest Experience Coordinator

Sport Clips, Inc.; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Ongoing training and professional dev

Employee discounts on salon services

Mental health support

Career growth opportunities

Friendly team environment

Job summary

Sport Clips, Inc. in Durham, NC is seeking a dynamic Salon Coordinator to ensure smooth salon operations and outstanding customer service from the moment clients arrive.

This role requires strong organizational skills, ability to handle multiple tasks, and familiarity with Microsoft Office and basic social media. You will greet clients, manage phone calls, process payments, assist with retail and inventory, and support marketing efforts alongside the Store Manager.

Qualifications

• Previous experience in customer service, receptionist, front desk or salon coordination is preferred but not required.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency in computer applications, Microsoft Office, and basic social media platforms.
• Ability to handle multiple tasks and work in a fast-paced environment.
• A friendly and professional demeanor with a passion for the beauty industry.

Responsibilities

• Greet clients with a warm and welcoming attitude and ensure a positive experience from check-in to exit.
• Answer phone calls and address client inquiries promptly and professionally.
• Maintain a clean and organized reception area, including retail displays.
• Handle financial transactions, including cash handling and processing credit card payments.
• Assist in retail sales by providing product knowledge and recommendations to clients.
• Monitor and maintain salon inventory, placing orders for supplies as needed.
• Collaborate with the salon team to ensure smooth operations from reception to cutting floor.
• Complete secondary responsibilities as assigned by the Store Manager such as cleaning stations, prepping stations, laundry, sanitation, and stocking.
• Assist in marketing efforts, including local neighborhood marketing, social media updates and promotions.
• Participate in Sport Clips training.

Skills

Excellent communication

Organizational skills

Customer service

Multitasking

Microsoft Office

Social media

Tools

Microsoft Office

POS systems

Credit card processing

Job description

Sport Clips, Inc. in Durham, NC is seeking a dynamic Salon Coordinator to ensure smooth salon operations and outstanding customer service from the moment clients arrive.

This role requires strong organizational skills, ability to handle multiple tasks, and familiarity with Microsoft Office and basic social media. You will greet clients, manage phone calls, process payments, assist with retail and inventory, and support marketing efforts alongside the Store Manager.