Salon Experience & Operations Coordinator

Sport Clips, Inc.; Burlington (NC); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Ongoing training and development

Mental health support

Job summary

Sport Clips, Inc. is seeking a dynamic Salon Coordinator in Burlington, NC to ensure outstanding customer service and smooth salon operations.

You will greet clients, manage calls, maintain reception and retail displays, handle payments, assist with product recommendations, monitor inventory, and collaborate with the team to keep the flow from reception to cutting floor seamless. The role also involves supporting marketing efforts and participating in Sport Clips training, with opportunities for

Qualifications

• Previous experience in customer service, receptionist, front desk or salon coordination is preferred but not required.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency in computer applications, Microsoft Office, and basic social media platforms.
• Ability to handle multiple tasks and work in a fast-paced environment.
• A friendly and professional demeanor with a passion for the beauty industry.

Responsibilities

• Greet clients with a warm and welcoming attitude, ensuring they have a positive experience from entry.
• Answer phone calls and address client inquiries promptly and professionally.
• Maintain a clean and organized reception area and retail displays.
• Handle financial transactions, including cash handling and processing credit card payments.
• Assist in retail sales by providing product knowledge and recommendations to clients.
• Monitor and maintain salon inventory, placing orders for supplies as needed.
• Collaborate with the salon team to ensure smooth flow from reception to the cutting floor.
• Complete secondary responsibilities as assigned by the Store Manager (e.g., cleaning, stocking).
• Assist in marketing efforts, including local neighborhood marketing and social media updates.
• Participate in Sport Clips training.

Skills

Customer service

Communication

Organization

Multitasking

MS Office

Social media basics

Tools

Microsoft Office

POS systems

Job description

Sport Clips, Inc. is seeking a dynamic Salon Coordinator in Burlington, NC to ensure outstanding customer service and smooth salon operations.

You will greet clients, manage calls, maintain reception and retail displays, handle payments, assist with product recommendations, monitor inventory, and collaborate with the team to keep the flow from reception to cutting floor seamless. The role also involves supporting marketing efforts and participating in Sport Clips training, with opportunities for